Author Topic: "Unable to scan: archive is password protected"  (Read 2143 times)

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rensor1

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"Unable to scan: archive is password protected"
« on: April 05, 2008, 01:34:31 AM »
I'm getting the above result message for all files when I run a scan of "local disks".  I'm pretty much of a computer dummy.  Can anyone tell me how to remove the password protection?  Rick

Offline DavidR

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Re: "Unable to scan: archive is password protected"
« Reply #1 on: April 05, 2008, 01:54:04 AM »
Many programs (usually security based ones) password protect their files for legitimate reasons such as AdAware and Spybot Search & Destroy, there are others (and avast doesn't know the password or have any way of using it even if it did know it).

When you run scans with the above programs and you delete harmful entries that they detect, a copy is kept (in quarantine/restore/backup) in case you need to reverse what you did. These are usually password protected, you should do some housekeeping and delete old backup/recovery/quarantine entries (older than two weeks or so), this will reduce the numbers of files that can't be scanned.

By examining 1) the reason given by avast! for not being able to scan the files, 2) the location of the files, you can get an idea of what program they relate to. You may need to expand the column headings to see all the text. If you can give some examples of those file names, the locations and reason given why it can't be scanned might help us further ?

Files that can't be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
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