| Consumer Products > Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) |
| Computer crashing |
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| SteveO29:
--- Quote from: Tech on April 04, 2008, 08:50:15 PM --- Is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'? --- End quote --- There ~is~ information, But I'm not sure if it's useful since I really have no idea what it means. These are the last 5 errors in the event viewer.. can you make anything of them? Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 3/19/2008 Time: 4:11:44 PM Description: Error code 1000000a, parameter1 8a9b9d40, parameter2 0000001c, parameter3 00000000, parameter4 804e1ad6 ----------------------------------------- Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 3/20/2008 Time: 5:16:52 PM Description: Error code 10000050, parameter1 bb3060b7, parameter2 00000001, parameter3 f839e257, parameter4 00000002 ----------------------------------------- Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 4/1/2008 Time: 12:36:57 PM Description: Error code 1000000a, parameter1 00006df1, parameter2 00000002, parameter3 00000001, parameter4 804fc1ab ----------------------------------------- Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 4/3/2008 Time: 2:55:22 PM Description: Error code 1000000a, parameter1 750e542c, parameter2 0000001c, parameter3 00000001, parameter4 804dc84c ----------------------------------------- Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 4/3/2008 Time: 7:07:32 PM Description: Error code 00000019, parameter1 00000020, parameter2 81599a68, parameter3 81599af0, parameter4 0a110001 --- Quote from: Tech ---Can you go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. Better if you can compress (zip) them and add some information about the BSOD and the link for this thread. ;) --- End quote --- Yes, I can. I sent the last 5 minidumps in a zip file to vlk (at) avast.com. Hopefully that will give me some results. Thank you again for all your help!! It's greatly appreciated! |
| SteveO29:
--- Quote from: Thunder Bird on April 05, 2008, 02:22:00 AM ---I Googled "Norton 2000 removal" and came up with the following. http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/docid/2001045512474266 --- End quote --- Hi Thunderbird Thank you for the reply! I checked the link you posted and that's exactly how I removed Norton from my system. So I don't think any lingering Norton product is the problem. |
| Lisandro:
Some questions remain... --- Quote from: SteveO29 on April 04, 2008, 08:34:48 PM ---Could something else be causing my system to crash? --- End quote --- Is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'? Can you go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. Better if you can compress (zip) them and add some information about the BSOD and the link for this thread. ;) Send an email to any of these addresses: vlk (at) avast.com rypacek (at) asw.cz Or upload to the any of these anonymous ftp servers: ftp://ftp.asw.cz/incoming ftp://www2.asw.cz/incoming |
| SteveO29:
--- Quote from: Tech on April 05, 2008, 07:23:26 PM ---Some questions remain... Is there any useful information into Control Panel > Administrative Tools > Events, specially 'Errors'? Can you go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis. Better if you can compress (zip) them and add some information about the BSOD and the link for this thread. ;) Send an email to any of these addresses: vlk (at) avast.com rypacek (at) asw.cz Or upload to the any of these anonymous ftp servers: ftp://ftp.asw.cz/incoming ftp://www2.asw.cz/incoming --- End quote --- I did this. I zipped the last 5 minidump files and e-mailed them to vlk (at) avast.com. As I was e-mailing.. my computer crashed again. It's happening more frequently now :( Will I get a reply in e-mail? Or should I check back here for an answer? Thanks again! |
| Lisandro:
--- Quote from: SteveO29 on April 05, 2008, 08:56:39 PM ---Will I get a reply in e-mail? Or should I check back here for an answer? --- End quote --- Depends on him... he's very busy nowadays... they're trying to solve 'new' problems with the new avast 4.8 version released some days ago. |
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