Author Topic: New Avast Program Update Breaks Easy Media CD Creator 7  (Read 8608 times)

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Offline kevinlkingma

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New Avast Program Update Breaks Easy Media CD Creator 7
« on: April 06, 2008, 08:18:21 PM »
        I have discovered a problem with the latest program update (not virus definition update) with Avast.  After installing the update (the green box popped up and told me an update was available), I noticed that my entire machine froze when I attempted to burn audio CD's using Roxio's Easy Media Creator 7.1.

        When I would drag MP3 files to the project, the entire machine would freeze.  It would take 30-40 seconds to recover from it, and only when I shut down Easy CD Creator 7 was I able to "take control" of my PC again.

        Fortunately, I had created a Ghost image and I restored my machine to the image I had created back in January.  Everything, including Easy Media Creator 7, worked fine.  This rolled Avast back to Build Dec. 2007 (4.7.1098).

        So I tried it again, updating the anti-virus program again, and, sure enough, my machine froze on me each time I attempted to create an audio CD using Roxio's product.  It even took nearly a minute to press <CTRL>-<ALT>-<DEL> to get task manager to show up.  Clicking on the START button in Windows took 15-30 seconds to respond.

        I once again restored the Ghost image from January (whcih again rolled Avast back to Build Dec. 2007, version  4.7.1098), and this time I ignored the message to update the program, Everything seems to be working fine as before.

        I am afraid at this point to update the program now, as it will render my burning software useless and hang my PC.  Please let me know what action I can take to ensure this won't happen in the event that I do update the program to the latest build.


Offline Lisandro

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #1 on: April 07, 2008, 01:20:45 AM »
When you've rolled back the system, any file that could help troubleshooting had gone with it...
Right now, if you can test, exclude the Roxio's Easy Media Creator from avast scannings (on-access of the Standard Shield provider) and try to disable the self-protection module of avast in the Troubleshooting tab of settings to see if it makes any difference.
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Offline Gene J

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #2 on: April 07, 2008, 09:13:04 AM »
I've been having similar problems burning video DVD's with DVD Flick on a computer I built for a friend. The comp freezes up just before the final burn. I shall see if disabling Avast! cures it. I shall post results here tomorrow.


Update: I disabled Avast!, but still am having problems burning video DVDs. It does not appear to be Avast! I shall do more testing.

Further update: I believe I can rule out Avast! as being the culprit here. Would you believe a flaky monitor is locking up the system?
« Last Edit: April 10, 2008, 06:12:34 AM by Gene J »

Offline bob3160

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #3 on: April 07, 2008, 03:56:08 PM »
I've also had problems burning DVD's but never thought it was related to avast!  ??? ???
I'm using Ashampoo Burning Studio 7 and various other programs. None of which seem to be
able to burn a DVD.
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Offline Vlk

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #4 on: April 08, 2008, 12:08:22 AM »
You mean you started to have the problem only recently (after updating to avast 4.8)?
Does disabling the self-defense module have any effect?

Thanks
Vlk
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Offline bob3160

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #5 on: April 08, 2008, 03:41:55 AM »
Vlk,
I'll try to get some testing done in the morning and let you know.
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Offline Tricia UK

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #6 on: April 08, 2008, 05:05:28 PM »
I'm having problems burning CDs too. Avast 4.8 has completely frozen my own computer (blue screen) .

Decided to download latest uninstall and  Avast 4.8 onto the front page of my husband's machine so I can burn a disc to reload them into my computer. When I try to burn the disc I get a message saying that the drive is  "not accessible - Incorrect function" .

It was working before his machine got this latest Avast  update. 

Haven't had time to do tests.

Offline DavidR

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #7 on: April 08, 2008, 05:53:57 PM »
Just burning a CD now whilst posting this:

I tried the Drag and drop into the optical drive folder and the windows XP CD burner was ready to burn, but kept asking for a writeable CD.

Using Nero Express 6 and the same CD in the drive, it has just completed successfully and the CD verified, contents as written.

So I rather think that is an issue with the XP burner (for me) not being able to detect a writeable CD in the drive rather than avast 4.8.
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Offline kevinlkingma

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #8 on: April 09, 2008, 03:42:57 AM »
Version 4.7 works fine.  I have not tried updating to 4.8 again since I had nothing but system freezes when I did so.  In fact, I had to unplug the computer and pull the battery in order to recover in some instances.

Rolling back to 4.7 made all these problems go away.  Is Avast's tech support department aware of all these problems with 4.8?


Offline bob3160

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #9 on: April 09, 2008, 05:23:25 AM »
Vlk,
The problem is definitly related to the self protection module.
See attached pictures:
I tried it with both a CD and a DVD with the same results.

Hope this helps.
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Offline alanrf

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #10 on: April 09, 2008, 07:00:58 AM »
I have sympathy for other users of avast 4.8 for the problems being experienced when burning CDs and DVDs. 

Clearly a need to investigate further here.  I have experienced no problems burning media either during the beta period or with the released avast 4.8 with the Roxio Media Creator that came pre-installed on my Dell system (WinXP Pro SP2).

Offline alanrf

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #11 on: April 09, 2008, 09:20:07 AM »
Also no problem burning media on another (rather old and underpowered) system WinXP Pro SP3 and Nero Express 5.5 along with avast 4.8.

Offline CharleyO

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #12 on: April 09, 2008, 09:43:10 AM »
***

I just a few minutes ago burned some pictures to a cd without any problems.


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Offline ToM ™

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Re: New Avast Program Update Breaks Easy Media CD Creator 7
« Reply #13 on: April 10, 2008, 11:57:34 AM »
Hello,

we have done many tests with Ashampoo B.Studio 7 and everything have worked fine.
When anybody will have some suggestion for tests we would be pleased  :)
« Last Edit: April 10, 2008, 04:47:11 PM by ToM â„¢ »

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