Avast 4.8 update (manual/auto) failed!

[se2mobile]

hi,

this is my first time posting to this forum.
Before updating to avast 4.8, iAVS update using avast version 4.7 was just ok behind proxy.
But after updating to avast 4.8, iAVS update always failed.
It said that the proxy needs authentication.
I've tried every proxy setting in avast, but with no avail.

right now i have to download the update file from avast website to keep avast up to date.
Any help would be appreciated 

[AndrewP]

I have this problem too.

I cannot update base and the program through proxy server in new Home version 4.8.
There is an error "Cannot connect to server ".
Change a settings of a proxy server from "Auto detect" to special does not help.
If I return to version 4.7, the base update becomes possible again.

Probably, a problem is not in a proxy.

Help please

AndrewP

[rassel]

try to repair avast by going add/remove>click avast>scroll down>repair

[Lisandro]

If the proxy is corrected set (type, address and port; user and password) it should work... What happens if you click on 'Test' button?

[se2mobile]

I already uninstalled and re-installed avast 4.8 and try different settings of the proxy settings, but still with no avail.

[alanrf]

Please reply to the specific question that Tech asked you.

[se2mobile]

when the 'test connection' button was clicked, the following message was shown:

"Cannot connect to server using these settings. Please change the proxy settings and try to test again."

[alanrf]

I am sorry ... what is the setting you used for this check?

[se2mobile]

proxy server setting -> auto detect (use IE settings)
proxy server setting -> Specify proxy server -> Type: HTTP; address; x.x.x.x; port: 8080
                                                                 Authentication : Basic or NTLM

Tks for reply 

[chxndrx]

I got the same problem.

I'm behind ISA proxy server with NTLM auth.

[rcassick]

I am having the same exact issue. I was fine until I did an auto-update to 4.8 and now the auto-update feature doe snot work at all. I have my proxy settings set up and previous versions used to be just fine.


09.04.2008 20:59:56 general: Started: 09.04.2008, 20:59:56
09.04.2008 20:59:56 general: Running setup_av_pro-491 (1169)
09.04.2008 20:59:56 system: Operating system: Windows2003 ver 5.2, build 3790, sp 2.0 [Service Pack 2] AMD64
09.04.2008 20:59:56 system: Memory: 23% load. Phys:3211208/4192936K free, Page:4194303/4194303K free, Virt:2042392/2097024K free
09.04.2008 20:59:56 system: Computer WinName: CASSICKR
09.04.2008 20:59:56 system: Windows Net User: ENTERPROCITY\rcassick
09.04.2008 20:59:56 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress  
09.04.2008 20:59:56 general: DldSrc set to inet
09.04.2008 20:59:56 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
09.04.2008 20:59:56 general: Old version: 44a (1098)
09.04.2008 20:59:56 system: Using temp: C:\DOCUME~1\RCASSI~1.ENT\LOCALS~1\Temp\_av_proI.tm~a01604 (287269M free)
09.04.2008 20:59:56 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
09.04.2008 20:59:56 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1169;p)
09.04.2008 20:59:56 system: Computer DnsName: cassickr.Enterprocity.local
09.04.2008 20:59:56 system: Computer Ip Addr: 10.0.0.51
09.04.2008 20:59:56 system: Installed in: C:\Program Files\Alwil Software\Avast4 (287269M free)
09.04.2008 20:59:56 internet: SYNCER: Proxy enter01:8080
09.04.2008 20:59:56 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
09.04.2008 20:59:56 internet: SYNCER: Auth: no authentication
09.04.2008 20:59:56 package: Part prg_av_pro-491 is installed
09.04.2008 20:59:56 package: Part vps-8032900 is installed
09.04.2008 20:59:56 package: Part news-4b is installed
09.04.2008 20:59:56 package: Part setup_av_pro-491 is installed
09.04.2008 20:59:56 package: Part jrog-33 is installed
09.04.2008 20:59:56 general: Old version: 44a (1098)
09.04.2008 20:59:56 file: SetExistingFilesBitmap: 1054->144->55
09.04.2008 20:59:56 general: GUID: 053be840-bf61-48aa-ad23-a4094e27f094
09.04.2008 20:59:57 general: Server definition(s) loaded for 'main': 180 (maintenance:0)
09.04.2008 20:59:57 general: SelectCurrent: selected server 'Download924 AVAST Server' from 'main'
09.04.2008 20:59:57 package: GetPackages - set proxy for inet
09.04.2008 20:59:57 internet: SYNCER: Proxy enter01:8080
09.04.2008 20:59:57 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
09.04.2008 20:59:57 internet: SYNCER: Auth: no authentication
09.04.2008 20:59:57 internet: SYNCER: Proxy l/p: enterprocity\administrator/***
09.04.2008 20:59:57 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
09.04.2008 20:59:57 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
09.04.2008 20:59:57 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
09.04.2008 20:59:57 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
09.04.2008 20:59:57 general: progress thread start
09.04.2008 20:59:57 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1169;f)
09.04.2008 20:59:57 internet: Using NTLM
09.04.2008 20:59:57 internet: INTERNET_PER_CONN_AUTODISCOVERY_FLAGS=5
09.04.2008 20:59:57 internet: INTERNET_PER_CONN_FLAGS=15
09.04.2008 20:59:57 internet: ERROR:HttpGetWininet, catch returned 0x00002F00
09.04.2008 20:59:57 internet: Using NTLM
09.04.2008 20:59:57 internet: INTERNET_PER_CONN_AUTODISCOVERY_FLAGS=5
09.04.2008 20:59:57 internet: INTERNET_PER_CONN_FLAGS=15
09.04.2008 20:59:57 internet: ERROR:HttpGetWininet, catch returned 0x00002F00
09.04.2008 20:59:57 general: InvalidateCurrent: invalidated server 'Download924 AVAST Server' from 'main'
09.04.2008 20:59:57 general: SelectCurrent: selected server 'Download93 AVAST Server' from 'main'
09.04.2008 20:59:57 package: GetPackages - set proxy for inet
09.04.2008 20:59:57 internet: SYNCER: Proxy enter01:8080
09.04.2008 20:59:57 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
09.04.2008 20:59:57 internet: SYNCER: Auth: no authentication
09.04.2008 20:59:57 internet: SYNCER: Proxy l/p: enterprocity\administrator/***
09.04.2008 20:59:57 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 1
. . .
09.04.2008 21:00:30 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 9
09.04.2008 21:00:32 internet: Using NTLM
09.04.2008 21:00:32 internet: INTERNET_PER_CONN_AUTODISCOVERY_FLAGS=5
09.04.2008 21:00:32 internet: INTERNET_PER_CONN_FLAGS=15
09.04.2008 21:00:32 internet: ERROR:HttpGetWininet, catch returned 0x00002F00
09.04.2008 21:00:32 general: InvalidateCurrent: invalidated server 'Download208 AVAST Server' from 'main'
09.04.2008 21:00:32 general: SelectCurrent: selected server 'Download507 AVAST Server' from 'main'
09.04.2008 21:00:32 package: GetPackages - set proxy for inet
09.04.2008 21:00:32 internet: SYNCER: Proxy enter01:8080
09.04.2008 21:00:32 internet: SYNCER: Type: standard HTTP proxy (rfc2616,2617)
09.04.2008 21:00:32 internet: SYNCER: Auth: no authentication
09.04.2008 21:00:32 internet: SYNCER: Proxy l/p: enterprocity\administrator/***
09.04.2008 21:00:32 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 10
09.04.2008 21:00:34 internet: tried 10 servers to get file 'servers.def', but failed (0x20000004)
09.04.2008 21:00:34 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\RCASSI~1.ENT\LOCALS~1\Temp\_av_proI.tm~a01604\onefile, servers.def, error: 0x20000004
09.04.2008 21:00:34 package: Tried to download servers.def but failed with error 0x20000004.
09.04.2008 21:00:34 general: Err:Cannot connect to download208.avast.com (75.126.203.66:80)

[Lisandro]

When you click the test button, does it work?
Which firewall are you using?

[rcassick]

No, the test connection fails saying that it cannot connect to the server.

I am behind an ISA firewall and running the firewall client.

Nothing has changed in my setup other then my recent auto-update to the 4.8 version. The older versions ran in this exact same configuration just fine.

[AndrewP]

I got the same problem.

[rcassick]

Yeah, apparently I am not the only one. My mother-in-law is also having the same issue and so is someone from work.

I hope we hear something on this soon.