Author Topic: Lockout/can't update or even run problem.  (Read 3107 times)

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Wolven

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Lockout/can't update or even run problem.
« on: April 17, 2008, 01:42:43 PM »
Hi all, I've searched around the other threads here, and found a couple that seem to have had similar problems, but none of the solutions offered among them have helped me, so I guess I'll give a full description of my problem here:

I'm running avast 4.7 home (with the piratey skin, hehe, Arrr!!), and recently my computer found itself with one of those nasty annoying little things that makes pseudo error messages demanding you download antivirus software etc. pop up any time you try to navigate anywhere (in internet windows, or even just around your own computer... ugh).  Honestly, I don't know who he's been seeing while I'm not around....       Anyhow, normally this sort of this isn't a problem, as I'm at that (what I'm sure is irritating for people who really know about computers) stage just above computer illiteracy where I can dig out things like this well enough on my own, and I seem to derive some sort of sadistic pleasure hunting little invaders like this down manually...

This time, however, I just couldn't sort it out, so turned to avast do do a deep scan and maybe help me out.  When I tried to start it up, however, I got the  '42040 = VPS file was destroyed' error.  A quick check led me here, and to a proposed solution from another thread, namely to edit the setup ini parts.VPS line to an earlier value and the re-update, and it was here that I stumbled upon further problems.  First of all, I can't update avast at all currently...  plain and simply, no button or link anywhere that leads to an update is behaving like a responsive button, absolutely nothing happens when I click them. 

After this, when I attempted to edit the setup file, I discovered that the entire avast folder is of the opinion that I don't have permission to change anything about it, modify anyhing in it in any way put anyhting new in it or take anything out...  it demands that I can't touch it, and that I should speak to my administrator.  Bear in mind here, there's only one profile on my computer, mine, and I'm the only one who uses it.  the folder has marked itself read only, and refuses to accept any attempt to clear its read only status.

I then tried to uninstall Avast, hoping to start over, and it refuses to uninstall itself, claiming an error when I try, nor will it let me delete it manually, claiming write protect and/or in use.  (I should note here, normally I can overcome this problem just by terminating the appropriate processes first, but in this case, once again, it won't let me terminate them at all)

Somewhere along the way I've restarted my computer, and I've notice that the avast ball in my taskbar has also disappeared for some reason...  odd.

At any rate, this leaves me at a bit of a loose end with what to do now, and any advice or help here would be greatly appreciated.  **grumbles** and i'm still getting plagued by this stupid fake error message irritation that brought all this up in the first place **sigh**

Hope someone can help me out here, and thanks in advance, hopefully.

Wolven
« Last Edit: April 17, 2008, 01:45:45 PM by Wolven »

Offline Lisandro

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Re: Lockout/can't update or even run problem.
« Reply #1 on: April 17, 2008, 02:00:19 PM »
Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
The best things in life are free.

Wolven

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Re: Lockout/can't update or even run problem.
« Reply #2 on: April 17, 2008, 02:25:35 PM »
I'm on Windows XP home,

Unfortunately, no, I'm completely unable to uninstall or remove it in any way that I can discern, and the add/remove program listing just throws up an error message before I can get to the repair function.  Thanks for the quick response though,

Oh, as for other anti-virus stuff, emm....  Hmmm...  I have got adaware se professional floating about somewhere around here, but it's set so that it doesn't wake up or look at anything crossways unless I tell it to, and Avast has worked fine since the last time I used that.  Other than that, nothing else.
« Last Edit: April 17, 2008, 02:39:04 PM by Wolven »

Offline Lisandro

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Re: Lockout/can't update or even run problem.
« Reply #3 on: April 17, 2008, 07:41:15 PM »
Unfortunately, no, I'm completely unable to uninstall or remove it in any way that I can discern, and the add/remove program listing just throws up an error message before I can get to the repair function.
1. Try to uninstall avast from Control Panel again. If it works, boot.
2. Download the latest version of Avast Uninstall and use it for complete uninstallation.
3. Boot.
4. Install again the latest avast! version.
5. Boot and post the results.
The best things in life are free.

Wolven

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Re: Lockout/can't update or even run problem.
« Reply #4 on: April 21, 2008, 07:34:42 AM »
Hey, sorry about the silence there, managed to find what I needed to kill and got rid of it (after much fun searching and cross checking my registry, yay....)  Managed to get it all cleared up and have since gotten rid of, and reinstalled avast and up[dated it to the latest version.  everything seems to be working fine now, thanks for the help.

Offline Lisandro

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Re: Lockout/can't update or even run problem.
« Reply #5 on: April 22, 2008, 12:17:39 AM »
Hey, sorry about the silence there, managed to find what I needed to kill and got rid of it (after much fun searching and cross checking my registry, yay....)  Managed to get it all cleared up and have since gotten rid of, and reinstalled avast and up[dated it to the latest version.  everything seems to be working fine now, thanks for the help.
Glad everything is well right now. Feel free to come back any time you need help or just to change experiences 8)
The best things in life are free.