Hello. I am new to this forum and I need help. I am using an older operating system, Windows98 version6X. I suspected that my computer was infected so, I took the opportunity to download this free Avast4 Home edition. Everything was perfect up to the registration part with my user key.
My problem was that when I activated Avast4, it started to scan and found that my computer memory was infected, so I choose the default recommendation of "totally getting rid of the virus from memory" which was named the Win32Sobig B(wrm).
I can see the activities - the scanning of files with the ExE extension. But here is the problem: When it reached the "SHARED MEMORY" the activites seem terminated, but the screen froze up, the mouse pointer disappeared and nothing can be done. The only thing I can do was manually shut down the computer. I do not know anything about computers except turn it on and click the mouse. What is the problem/s? Please help.
