new user

[surfer1]

few probles hey when i turn of  the resident scanner i cannot connect to web but when i turn it on i can
access the web?? what going on

[Lisandro]

We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?  Did you have in the past?
- Any other security programs that could interfere?

[surfer1]

windows xpsp2
avast 4.8.1178
i have not taken any action till now
windows firewall
i had installed google pack which came with norton security scan and spyware doctor
i dont know about any other seurity program

[surfer1]

i had removed norton security scan  and  spyware doctor after avast installation

[Lisandro]

i had removed norton security scan  and  spyware doctor after avast installation

They don't conflict with avast...
Seems to be anything else.
Did you have any antivirus preinstalled (OEM) with this machine?

[surfer1]

 no

[surfer1]

i dont know what that means

[surfer1]

i had installed avast 4.8 before too but within twp days i was not able to acee the web the
ie displayed the page cannot be displayed everytime.
then i removed  avast  and installed google pack which came with norton security scan and spyware doctor then i visited avast forum and found the solution

 i then downloaded the 4.8.1169
 then i configured the pc shown in instruction video how to set proxy server ms ie explorer lan
 i also added the three processes to the windows firewall which were mentioned in the forum

since then the internet has not disconneted but the speed has slowed down not much though
 but recently i have encountered few different  problems

 if i disable the on access  scanner the  web gets disconneted also some windows settings gets channged
automatically  .eg. the check box in display settings for show windows content while dragging gets unchecked i have to configure it again also the fonts gets changed  also i think worth mention
is in the log file after the scan for every file it scan is written
eg.Exception in polymorph virus code(421000)

no matter what file it is then 
i then upgraded to 4.8.1178 but still the problem does not solve

that are few problems

[surfer1]

any solution???

[surfer1]

any sol??

[surfer1]

 

[surfer1]

hey you are taking so much time men

[Spiritsongs]

   Hi :

  Very few Avast Users use a proxy Server ; who is your Internet Service
  Provider and why are you using a Proxy Server ?

[Lisandro]

then i configured the pc shown in instruction video how to set proxy server ms ie explorer lan
 i also added the three processes to the windows firewall which were mentioned in the forum

Hmmm... why are you setting a proxy? Do you use Windows 98 or Millenium?
Into the firewall settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.

Which firewall do you use?

[surfer1]

hey you guys took so much time i thought the pronlem is not solvable
i just formated the complete pc now

system configuration i already told you 
now tell me what to do ;