Author Topic: new user  (Read 8893 times)

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surfer1

  • Guest
new user
« on: April 21, 2008, 04:31:18 PM »
few probles hey when i turn of  the resident scanner i cannot connect to web but when i turn it on i can
access the web????? what going on

Offline Lisandro

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Re: new user
« Reply #1 on: April 21, 2008, 04:57:05 PM »
We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?  Did you have in the past?
- Any other security programs that could interfere?
The best things in life are free.

surfer1

  • Guest
Re: new user
« Reply #2 on: April 21, 2008, 05:03:14 PM »
windows xpsp2
avast 4.8.1178
i have not taken any action till now
windows firewall
i had installed google pack which came with norton security scan and spyware doctor
i dont know about any other seurity program

surfer1

  • Guest
Re: new user
« Reply #3 on: April 21, 2008, 05:04:51 PM »
i had removed norton security scan  and  spyware doctor after avast installation

Offline Lisandro

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Re: new user
« Reply #4 on: April 21, 2008, 05:10:30 PM »
i had removed norton security scan  and  spyware doctor after avast installation
They don't conflict with avast...
Seems to be anything else.
Did you have any antivirus preinstalled (OEM) with this machine?
The best things in life are free.

surfer1

  • Guest
Re: new user
« Reply #5 on: April 21, 2008, 05:13:37 PM »
 no

surfer1

  • Guest
Re: new user
« Reply #6 on: April 21, 2008, 05:14:35 PM »
i dont know what that means

surfer1

  • Guest
Re: new user
« Reply #7 on: April 21, 2008, 06:10:52 PM »
i had installed avast 4.8 before too but within twp days i was not able to acee the web the
ie displayed the page cannot be displayed everytime.
then i removed  avast  and installed google pack which came with norton security scan and spyware doctor then i visited avast forum and found the solution

 i then downloaded the 4.8.1169
 then i configured the pc shown in instruction video how to set proxy server ms ie explorer lan
 i also added the three processes to the windows firewall which were mentioned in the forum

since then the internet has not disconneted but the speed has slowed down not much though
 but recently i have encountered few different  problems

 if i disable the on access  scanner the  web gets disconneted also some windows settings gets channged
automatically  ???.eg. the check box in display settings for show windows content while dragging gets unchecked i have to configure it again also the fonts gets changed  also i think worth mention
is in the log file after the scan for every file it scan is written
eg.Exception in polymorph virus code(421000)

no matter what file it is then 
i then upgraded to 4.8.1178 but still the problem does not solve

that are few problems









surfer1

  • Guest
Re: new user
« Reply #8 on: April 21, 2008, 07:49:50 PM »
any solution????????????

surfer1

  • Guest
Re: new user
« Reply #9 on: April 21, 2008, 07:54:29 PM »
any sol???????? 8) 8)

surfer1

  • Guest
Re: new user
« Reply #10 on: April 21, 2008, 07:55:09 PM »
 ;D

surfer1

  • Guest
Re: new user
« Reply #11 on: April 21, 2008, 07:56:39 PM »
hey you are taking so much time men ::)

Spiritsongs

  • Guest
"Proxy" Settings
« Reply #12 on: April 21, 2008, 09:20:23 PM »
 :)  Hi :

  Very few Avast Users use a proxy Server ; who is your Internet Service
  Provider and why are you using a Proxy Server ?

Offline Lisandro

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Re: new user
« Reply #13 on: April 21, 2008, 09:38:45 PM »
then i configured the pc shown in instruction video how to set proxy server ms ie explorer lan
 i also added the three processes to the windows firewall which were mentioned in the forum
Hmmm... why are you setting a proxy? Do you use Windows 98 or Millenium?
Into the firewall settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.

Which firewall do you use?
The best things in life are free.

surfer1

  • Guest
Re: new user
« Reply #14 on: April 22, 2008, 03:46:12 AM »
hey you guys took so much time i thought the pronlem is not solvable
i just formated the complete pc now

system configuration i already told you 
now tell me what to do ;D ;