Web Shield no longer functioning!

[east yorkie]

Updated to version 4.8.1195 and now my Web Shield scanner is not functioning, it states that it is waiting for a sub system to start.  I have checked my firewall (Comodo) and the settings are the same as before also the Avast Internet Mail, Network and Standard Shields are working.  I have Windows XP Home SP2 installed.


If this problem has already been covered elsewhere could someone please redirect me, thanks.

[Vlk]

Is the avast! WebScanner service running?
Control Panel -> Administrative Tools -> Services.

Cheers
Vlk

[lukor]

Have you tried stopping the provider (even though it is marked as waiting for subsystem to start) and starting it again? Did comodo FW popup you with a message stating that the executable was changed ?

[east yorkie]

Hi Vlk,  Yes it was running but as I say it stated that it was waiting for a sub system to start and the icon showed only 3 of the 4 providers I use as running.  Anyway, I have sorted it by terminating the service and restarting it and all seems fine now, this did not happened the first time I terminated it but after a couple of re-boots it worked so hopefully all will be ok now.  Will let you know if the problem returns all the best and many thanks for all the hard work you have all put into this new release.

[east yorkie]

Hi lukor,  I was typing the above as you was posting.  I am sure the problem was with Comodo as I had got several pop-ups regarding the AshmaiSv.exe before it finally decided to let mail through - both POP3 and web mail.  It was only after sorting this out did I notice that only 3 of the 4 providers I use was functioning and as I had not got any further Comodo pop-ups (for the AshWebSev.exe) I assumed that it was something else that was preventing the service from running, anyway, as I said after terminating the Web Shield function and restarting it a couple of times all seems to be ok.  Thanks for your help it is much appreciated.

[east yorkie]

Just updated to latest Avast version (Build 4.8.1201).  Install went well and the reboot took 55 seconds. The Web Shield was not functioning after install but after terminating the service and re-starting it all is now working.  I turned off the self defence mode before updating and restarted it once install had been carried out; don't know if I needed to but did so in order to avoid any possible problems.  Thanks to all at Avast please keep up the great work.

[DavidR]

You shouldn't need to disable the self-defence module to do the program or iAVS updates.

[east yorkie]

I was just erring on the side of caution as I did not want to encounter any problems!