Author Topic: pop3 emails not downloading because of new avast  (Read 2096 times)

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Offline dana

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pop3 emails not downloading because of new avast
« on: May 25, 2008, 10:59:18 PM »
Hi,
 A day or so ago I installed the downloaded new version of Avast 4.8.
Suddenly I am not able to receive any of my pop3 emails into my Outlook express inboxes and the error says it has to do with avast.
What can I do to correct this?
I did disable the internet mail provider and it works then. But I'd like to keep that enabled.
Thank you
« Last Edit: May 25, 2008, 11:01:30 PM by dana »

Offline alanrf

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Re: pop3 emails not downloading because of new avast
« Reply #1 on: May 25, 2008, 11:01:31 PM »
Are you using a firewall? 

Have you given permission in the firewall to ashMaiSv.exe (the avast Internet Mail provider) to access the network.

Offline dana

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Re: pop3 emails not downloading because of new avast
« Reply #2 on: May 25, 2008, 11:03:09 PM »
yes..I use Comodo firewall and when it asked for permission I checked"give it permission".

Offline alanrf

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Re: pop3 emails not downloading because of new avast
« Reply #3 on: May 25, 2008, 11:15:31 PM »
Perhaps a little more background please.

Was this your first installation of avast or had you been using it before and just updated to the current version?

Can you please post the error message you are getting when you try to retrieve your mail?

Offline dana

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Re: pop3 emails not downloading because of new avast
« Reply #4 on: May 25, 2008, 11:20:05 PM »
I've been using avast for a couple of years..this installation was related to the popup by avast informing me a new version was available for download.
BUT, I think something might be working as when I disabled the avast internet mail provider I realised I only did it as a temporary process until I saw if it would work.
When the internet provider went back into action on its own I tried the pop3 email and it did download.
I don't know why it happened but it seems having just paused the internet mail provider made the difference..
Thank you for your time and attention to this for me.
I'll check back if it creates problems later.
Thank you

Offline alanrf

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Re: pop3 emails not downloading because of new avast
« Reply #5 on: May 26, 2008, 01:29:07 AM »
I am glad the problem seems resolved and I hope it stays that way.