Author Topic: Avast Quick Scan Problem  (Read 1984 times)

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Avast Quick Scan Problem
« on: May 29, 2008, 01:59:31 PM »
When I try to scan a file,a pop up appears saying "Error program cannot load storage.The system cannot open the device or specified file."
I tried scanning different files and also I rebooted my PC to diagnose the problem but failed to solve the problem.
Did someone experienced this before?
Any solutions?

Offline Lisandro

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Re: Avast Quick Scan Problem
« Reply #1 on: May 29, 2008, 03:54:57 PM »
We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- What avast! version and VPS file (virus database) number?
- Which actions have you taken to try solving the problem?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?  Did you have in the past?
- Any other security programs that could interfere?

Seems that your avast installation is corrupted... maybe you try to repair your installation:
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
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