let's not worry about tracking cookies for now
first update avast and then right click the ball and schedule a boot time scan
reboot
report back if any hits
Then go to Add remove programs and see if there are two versions of Avast
Which version did you upgrade from?
Long time user- any old versions?
might be best download a fresh copy of avast and save to a file
remove avast
run the avast uninstall tool
www.avast.com/eng/faq-install-uninstall-avast.html or
http://www.revouninstaller.com/revo_uninstaller_free_download.htmlthen do these
What if Windows Security Center Shows AntiVir or other muliple Antivirus products installed
One quirk with AntiVir (or any AV) causes it to still show up in the Windows Security Center even when its been uninstalled properly. If this is the case, please refer to this article to resolve it.
http://www.pchell.com/support/multiple_antivirus_in_security_center.shtmlUsing the AntiVir Registry Cleaner
If for some reason the normal uninstall does not work, you may have to download AntiVir's registry cleaner utility to remove all traces of it from the registry and allow you to reinstall it.
1) Click on the following link and download the AntiVir Registry Cleaner to your desktop
http://dl.antivir.de/down/windows/registrycleaner.zip2) Create a folder on your desktop called Antivir and Unzip the file to your desktop
3) Double-click on the file called RegCleaner.exe to run it
4) Since the program is German, you'll have to click on the button called "keys asulesen" to search the registry for any issues. Then place checkmarks next to the registry entries you wish to delete.
5) Finally, click on the button called "loschen" to delete the keys
6) Restart your computer and try to reinstall your antivirus
that means reinstall avast
If your computer came with any other AV preinstalled or you have ever had Norton, Panda, Mcafee, AVG etc please follow the instructions/ links at the bottom of the pc hell page