kernel32.dll error? registry key error? ...what do you think?

[DavidR]

Since avast uses kernel32.dll and it is not an avast file, an over installation won't resolve the problem, which is down to a problem with kernel32.dll

avast.setup has encountered a problem and needs to close.  We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost.  For more information about this error, click here.

I then click on the "here" part, and I get this:

AppName: avast.setup    AppVer: 4.8.0.0    ModName: kernel32.dll
ModVer: 5.1.2600.3119    Offset: 00018943

So Confused has to first resolve the problem with kernel32.dll before avast will work correctly and be able to update, or any time it uses kernel32.dll, etc.

[Confused_]

Thanks for the response(s).  Anyone know where I can get a fresh, reliable copy of kernel32.dll?  And, how do I install it safely after I get it?

[DavidR]

I have told you were you can get a copy of kernel32.dll and one that is relative to your system (as that is where avast copied it from).

As to how to replace it I don't know an easy way to do that certainly not whilst windows is running as the file would be in use and as such protected.

[Confused_]

DavidR,

I followed your advice already and that's why the error number had changed; it was the previous, undamaged version of kernel32.dll that was saved over the new version while in safe mode.  When the kernelupdater program was run from microsoft, it changed the error number back to the most recent version of kernel32.dll.  InstallShield is perhaps the culprit; I don't know anymore.

[ardvark]

Hi...

If you want to try reinstalling InstallShield to see if that will fix it, you can choose from these two versions...

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en

http://www.microsoft.com/downloads/details.aspx?familyid=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Hope this helps.

Best Regards...