Author Topic: [solved] update problem and meaning of colors for computers?  (Read 5908 times)

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vpxavier

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Hello,
I have two questions (question #2 has been solved):

1) I move my adnm and avast server from one computer to another; it is now installed on a windows 2003 server and the updates are not working; when I check the logs, I can see the following error:
Quote
Function setifaceUpdatePackages() has failed. Retun code is 0x2000000A, dwRes is 2000000A.
How to enable these updates?

2) I can't find a description of the colors for the computers in ANDM (red, grey, green, black, "key"...), could anyone give me a link?

Thanks a lot,
an Avast addict
« Last Edit: June 25, 2008, 10:40:30 AM by vpxavier »

Offline Lisandro

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I can't find a description of the colors for the computers in ANDM (red, grey, green, black, "key"...), could anyone give me a link?
See pages 19-20 of the ADNM manual.

The console also distinguishes Individual computers in the Catalog by icon. Each
computer has one of the following icons:

Green computer. This icon indicates a healthy computer state. The
computer has not been recently infected with viruses, and it is switched on and
actively communicating with the AMS.

Red computer. This icon indicates infection. A virus has been found on the
machine recently. The computer keeps the “red” state until it is manually marked as
clean by an Administrator (by using the “Mark computer as clean” context menu
option).

Black computer. This icon indicates that the computer hasn’t
communicated with the AMS recently (but still has a managed product installed).
The time period after which computers are marked as black can be customized in
the global AMS settings; the default value is 20 minutes. The fact that a computer is
marked black doesn’t necessarily mean anything bad. E.g. computers that are
turned off will have this icon. It is possible to verify the offline status of such computers by right-clicking them and selecting the "Verify offline status"
command.

Gray computer. This icon indicates that there is no managed product
installed on the machine or the machine has not yet communicated with the server.
This includes, but is not limited to, newly discovered computers.

Computer with a key symbol. This icon indicates that the number of
licenses in your license file is not sufficient. That is, the Catalog contains larger
number of computers than the ADNM license permits. The AMS chooses the
excess machines randomly but prefers those that don't have any managed product
installed or have not yet communicated with the server, i.e., those that would be
otherwise grayed-out.
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vpxavier

  • Guest
Thank you for this full answer Tech... ;)

Question #1 is still open.
« Last Edit: June 23, 2008, 04:28:39 PM by vpxavier »

Offline Lisandro

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Question #1 is still open.
The infamous 0x2000000A error... could be a lot of things... if your update is working now I won't worry that much about that... I really doubt that it is an easy error to troubleshoot.
The best things in life are free.

vpxavier

  • Guest
Re: [solved] update problem and meaning of colors for computers?
« Reply #4 on: June 25, 2008, 10:41:55 AM »
The updates are now working fine... I think I had to restart after the restore of our database in ADNM.
Thanks for your answers.