Author Topic: Can't remove/uninstall avast antivirus  (Read 100314 times)

Offline missundaztood

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Can't remove/uninstall avast antivirus
« on: June 24, 2008, 03:42:19 PM »
When I try to remove avast it says:
A setiface error has occurred: 2
Try to reinstall or contact support please.

I go through Control Panel>Add/Remove programs and it always has the same message.

I've also tried to use the avast uninstall utility download from their website and when I run the program it says the following:

The avast! self protection module is enabled. For this reason, the operation cannot be completed.
To complete the operation, either run this program from Windows Safe Mode, or disable the avast! self protection (via Settings > Troubleshooting page).
then I go to open the program it says  Unknown error  Program cannot load iNews
then I go to seetings-troubleshooting-disable avast self defense module-ok nothing happens =(
I try to install-uninstall but when files are start downloading it just dissapear

HEELLLPPPPPP!

Offline Tech

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Re: Can't remove/uninstall avast antivirus
« Reply #1 on: June 24, 2008, 03:51:46 PM »
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation. Maybe you should boot in Safe Mode.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

Which other antivirus do you have in your system? Did you have in the past?
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Offline MissMelis

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Re: Can't remove/uninstall avast antivirus
« Reply #2 on: November 04, 2008, 04:27:13 PM »
I cant uninstall Avast from the control panel, and i tried to install the uninstall utility and got an error message about the avast self protection mode is enabled for this reason the operation cannot be, also when i try to open avast is says The AAVM subsystem detected a RPC error. I'm lost....Help

Offline onlysomeone

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Re: Can't remove/uninstall avast antivirus
« Reply #3 on: November 04, 2008, 04:36:16 PM »
do you still have the avast-ball in the system tray (right lower corner of the desktop)?

if so try to rightclick it --> settings --> troubleshooting page --> uncheck "...disable self-defense..." and try to uninstall again

Offline Tech

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Re: Can't remove/uninstall avast antivirus
« Reply #4 on: November 04, 2008, 05:11:09 PM »
If nothing helps, start on step 3.
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Offline DavidR

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Re: Can't remove/uninstall avast antivirus
« Reply #5 on: November 04, 2008, 05:19:15 PM »
I cant uninstall Avast from the control panel, and i tried to install the uninstall utility and got an error message about the avast self protection mode is enabled for this reason the operation cannot be, also when i try to open avast is says The AAVM subsystem detected a RPC error. I'm lost....Help

You need to run the uninstall utility from safe mode or the self-defence module will block the uninstall as the error states. Booting into safe mode http://www.pchell.com/support/safemode.shtml.

The AAVM/RPC error you mention is commonly associated with having another AV or remnants still installed on your system.
Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2016/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline MissMelis

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Re: Can't remove/uninstall avast antivirus
« Reply #6 on: November 04, 2008, 07:44:56 PM »
I have a new laptop with ms vista and it came with Norton and I have always liked avast so I went through control panel and removed all Norton stuff, so I thought anyway then downloaded Avast 4.8 Home Edition it has been working, I went and disabled my self defense module and tried to uninstall but it gave me another error saying Sefiface error try and uninstall or tech suppport. I dont know how to do the safe mode stuff get kinda nervous i'm gonna mess something else up.

Offline DavidR

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Re: Can't remove/uninstall avast antivirus
« Reply #7 on: November 04, 2008, 09:57:13 PM »
Norton can be a real pig to remove completely, see below.

As I said it is best to run the uninstall utility from safe mode (the link I gave shows how to get into safe mode) as avast doesn't run so the self defence module wouldn't be running.

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2016/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline otoyin

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Re: Can't remove/uninstall avast antivirus
« Reply #8 on: July 10, 2009, 11:37:40 AM »
I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation. Maybe you should boot in Safe Mode.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

Which other antivirus do you have in your system? Did you have in the past?

my system is unable to boot to Safe Mode . I have done all i could to boot to safe mode with the instructions given
is there any other way to remove Avast without the safe mode option?

very urgent please

Offline Tech

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Re: Can't remove/uninstall avast antivirus
« Reply #9 on: July 10, 2009, 11:54:47 AM »
Can't you uninstall through Control Panel?
Can't you run the uninstaller within Windows?
Did you install another antivirus meanwhile (without avast removed)? Is there any other antivirus in your computer?
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Offline otoyin

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Re: Can't remove/uninstall avast antivirus
« Reply #10 on: July 10, 2009, 12:16:58 PM »
Can't you uninstall through Control Panel?
Can't you run the uninstaller within Windows?
Did you install another antivirus meanwhile (without avast removed)? Is there any other antivirus in your computer?

I have done those even before trying the Safe Mode option.But all to no avail.The issue is that i installed avast on my machine which already has eScan antivirus.the escan is expired and i have removed it but the avast wouldn't work. i even tried to reinstall but always bring the 'blue screen of death'.I also tried to remove the registry entries, all to no avail.

please help
« Last Edit: July 10, 2009, 12:18:40 PM by otoyin »

Offline Tech

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Re: Can't remove/uninstall avast antivirus
« Reply #11 on: July 10, 2009, 12:24:54 PM »
Does eScan use a specialized tool to be removed?
Maybe the problem is not on the registry, but in low level drivers.

avast can't be corrected installed/uninstalled due to this conflict :'(
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Offline bi youl da

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Re: Can't remove/uninstall avast antivirus
« Reply #12 on: September 01, 2011, 08:40:42 AM »
THE first i cannot remove the avast anti virus from control panel and then i used the program your uninstaller and then i can remove it from control panel . but i still can run this program. i don know how to remove it from my computer. but when i run the program it showed me that Unsecured.

Online craigb

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Re: Can't remove/uninstall avast antivirus
« Reply #13 on: September 01, 2011, 08:43:32 AM »
THE first i cannot remove the avast anti virus from control panel and then i used the program your uninstaller and then i can remove it from control panel . but i still can run this program. i don know how to remove it from my computer. but when i run the program it showed me that Unsecured.
You need to run the uninstaller from safe mode, while booting your system tap F8 to get to safe mode.
Windows 8.1 Pro X64/ IE 11/ Avast 9.0.2016/ MBAM Premium 2

Offline neonghost

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Re: Can't remove/uninstall avast antivirus
« Reply #14 on: February 16, 2012, 08:26:05 PM »
Booted into safe mode, ran uninstaller, says it worked but also gives error.  Tried several times, will not uninstall.

 

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