Using Vista - Error Message - A Program Can't Display a Message

[reigny]

I keep getting popups that say "A program can't display a message on your desktop".  I'm using the free version of Avast with Windows Vista.  I tried uninstalling and re-installing and still the message pops up about every 20 minutes.  Is there something I need to change in settings menu?

[Lisandro]

If you choose 'Show me the message', which is the message displayed?
Which firewall do you use?
Any proxy application?

[igor]

What is the exact version (build) of avast! you are using? (you can find it e.g. in the "About" box)

[reigny]

i am using windows firewall - it is on
i am not using proxy

the error message i get cannot be copied/pasted and is very long - Microsoft Visual C++  etc...if i have to copy it i will.

the version of avast is 4.7 home edition

[igor]

You can post a screenshot, instead of copying the text.

Regarding the version - I meant the exact build (something like 4.7.1043).

[Lisandro]

You can post a screenshot, instead of copying the text.

To know how to post a screenshot, see http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).

[reigny]

Yes i know how to post screenshot, which i have done in my first post.  however, when i click 'show me the message' my entire computer goes black and a message pops up that does NOT allow me to copy.  I am using version 4.7.1043

This is pretty close to what the message says:

Microsoft Visual C++ Debug Library - Debug Assertion Failed.  Then in the message it says program c\program files\ alwil software\avast4\ashwebsv.ex\program files\microsoft visual studio 8 - and then some other stuff.

[Vlk]

So the program referenced in the message box is ashwebsv.exe?

If so, please do the following: when the problem is simulated (i.e. the message is displayed on the screen), start the Task Manager, go to the Process tab, right-click the ashwebsv.exe entry and select "Create dump file". This will cause Windows to write the memory dump of the process to a temporary file. When it's finished, it will tell you the name of the dump file.

After that, please ZIP the dump file (this will normally reduce its size by 60+ percent) and upload it to you ftp site ftp://ftp.avast.com/incoming. Please note that you won't have READ access the ftp site (only WRITE).

Thanks
Vlk

[pimpinjg]

I have this same problem i thought it was a virus so i had professionals look @ it they saw nothing >.< im about to cry idk what to do

[pimpinjg]

i have uploaded my dump file ashWebSv.zip is the file name 

[pimpinjg]

has anyone figured this out!!!!

[Vlk]

Was the "Program path" field in your report really saying ashWebSv.exe?
Because from your dump, I don't see anything suspicious at all (the process doesn't seem to be in any nonstandard state...).

Thanks
Vlk

[pimpinjg]

Yup well it said C:\users\myname\alwil softwtware\ashwebsv.exe well ill just have to wait till the next version of avast i guess hopefully 4.9 comes out soon >.<

[pimpinjg]

problem solved when upgrading to the newest version of C++ 2005 redistrobutable avaible here

Code: [Select]

http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en