Author Topic: why did my avast not start web protection?  (Read 3478 times)

0 Members and 1 Guest are viewing this topic.

leerichard

  • Guest
why did my avast not start web protection?
« on: July 01, 2008, 04:18:31 PM »
my avast shows:monitoring system is waiting for its child system start. i can't solve the problem. wish to get your help!thanks

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67195
Re: why did my avast not start web protection?
« Reply #1 on: July 01, 2008, 05:45:25 PM »
Which is your Windows? XP, Vista?
Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
The best things in life are free.

leerichard

  • Guest
Re: why did my avast not start web protection?
« Reply #2 on: July 03, 2008, 02:47:56 PM »
thanks a lot for your help .however, after  have repaired it ,the problem still exists. when i place the mouse  on the icon in the system tray , it shows 7 system monitors ,5 running.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88900
  • No support PMs thanks
Re: why did my avast not start web protection?
« Reply #3 on: July 03, 2008, 03:53:39 PM »
We ask questions, because the answers help us to identify the possible problem and offer a possible solution.

So it is important to answer Tech's questions.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67195
Re: why did my avast not start web protection?
« Reply #4 on: July 03, 2008, 09:00:02 PM »
it shows 7 system monitors ,5 running.
Left click the 'a' blue icon, click 'Details' button and browse for the providers at left.
Which ones aren't running?
The best things in life are free.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88900
  • No support PMs thanks
Re: why did my avast not start web protection?
« Reply #5 on: July 03, 2008, 09:24:36 PM »
Well based on the topic title, I would guess it is the web shield and most likely the outlook/exchange providers that aren't started.

But most importantly the other questions you asked.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

leerichard

  • Guest
Re: why did my avast not start web protection?
« Reply #6 on: July 04, 2008, 04:36:33 PM »
Which is your Windows? XP, Vista?
1:Microsoft Windows XP Professional  ver:5.1.2600

Do you use any other antivirus in your computer?
2:ever used kaspersky7.0 av ,but i have removed it. i mean there's no any other av in my system.

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
3:i'v tried. do not work.

If this does not help, can you uninstall / boot / install / boot again?
4:i am not willing to reinstall it. in fact i do really want to find out what's wrong in my system .
   


« Last Edit: July 04, 2008, 04:42:35 PM by leerichard »

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 88900
  • No support PMs thanks
Re: why did my avast not start web protection?
« Reply #7 on: July 04, 2008, 05:22:37 PM »
1. OS is fine, with older OS win9x, winME you would have needed to manually set-up the brouser to use the web shield (though the web shield should have been running).

2. Run this utility to remove all traces of Kaspersky from the registry:
http://www.ice-kav.com/downloads/util/KAV_Registry_Clean.zip
ICE is a US distributor for Kaspersky.
Also read more about KAV Removal Tools http://www.ice-kav.com/utilities.php

3. It is often not possible to find out exactly why it doesn't start, commonly this can be a conflict with a remnant of a previous AV. Or it could simply be a hiccup in the installation and a clean reinstall may well resolve the problem.

If it doesn't then nothing has been lost as you would still have to find out if it is something wrong in your system.

However, if you are unwilling to do that (it's your system) I really don't know what to suggest.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security