avast 4.8 and my problem with it.

[dmead]

Here is my problem.  I have a system running Vista and prior to getting this new computer i used avast for years on XP with no problems.  Now i have this new computer and everytime avast begins to load after booting up i get this pop up stating that the avast gui has stopped working and would i like to search for a solution online.  we all know searching for a solution online via MS is pointless.  another problem occours with the occasional BSOD when avast starts to load during startup.

my system stats:
Pentium 4
2GB Ram
Vista Ultimate
80GB HD that is empty aside from Vista

Let me know if you need more info and where i can find it so hopefully i can get avast working properly, as I do not like the others i've tried since this problem started in June.

Thanks for your help
Dan

[dmead]

i should post this incase it will help.  it is the only error i can find in the system logs that is related.

Log Name:      Application
Source:        Application Error
Date:          7/17/2008 10:06:53 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      4v0yb71
Description:
Faulting application ashDisp.exe, version 4.8.1201.0, time stamp 0x482c3a9b, faulting module wdmaud.drv, version 6.0.6001.18000, time stamp 0x47919414, exception code 0x80000003, fault offset 0x0002711d, process id 0xd50, application start time 0x01c8e8939f167229.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-07-18T05:06:53.000Z" />
    <EventRecordID>1980</EventRecordID>
    <Channel>Application</Channel>
    <Computer>4v0yb71</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ashDisp.exe</Data>
    <Data>4.8.1201.0</Data>
    <Data>482c3a9b</Data>
    <Data>wdmaud.drv</Data>
    <Data>6.0.6001.18000</Data>
    <Data>47919414</Data>
    <Data>80000003</Data>
    <Data>0002711d</Data>
    <Data>d50</Data>
    <Data>01c8e8939f167229</Data>
  </EventData>
</Event>

hope it will help.

[DavidR]

The is the true culprit, faulting module wdmaud.drv, ashDisp.exe just happened to be using it at the time of the crash.

http://www.liutilities.com/products/wintaskspro/dlllibrary/wdmaud/

wdmaud.drv is a WDM Audio driver mapper from Microsoft Corporation belonging to Microsoft® Windows® Operating System

What to do about it that is the question, as I don't use Vista I don't know if this is easily resolved (update to SP1 if you haven't already done so perhaps). Or just keep monitoring the situation and document what you were doing if it happens again.

You could also try, Program Settings, Troubleshooting section and check, 'Delay loading of avast services after other system services.'