Author Topic: Avast freezes when scanning during screensaver  (Read 2578 times)

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plusman

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Avast freezes when scanning during screensaver
« on: July 02, 2008, 12:34:33 AM »
I have Avast 4.8.1201 running on a PC with XP SP2. When idle I have it set up to scan when the Avast screensaver is active. But each time after the scan has been running for some time, my PC freezes.

There are no errors in my Windows event logs indicating what is causing the problem. When I check the Avast log, I didn't see anything specifically flagged as an error (though some of the log files contain a lot of detail, so I could easily be missing it). The log folder also contains a number of unp*.tmp.mdmp files such as e.g. unp31464003, unp33586112, unp35024273 and so on.

Because of the problem I have deactivated the screensaver scanning, and so far my PC has not frozen (but then again it hasn't gone into screensaver mode). Other PC's in my home, also running Avast, do not have this problem.

For info: previously I had Norton 360 installed but removed this using the Norton Removal Tool before installing Avast. I use Comodo Firewall and Windows firewall is not active.

Can anybody suggest how I might resolve this issue?

Many thanks

Offline Lisandro

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Re: Avast freezes when scanning during screensaver
« Reply #1 on: July 02, 2008, 05:02:34 AM »
Maybe you could send the unpXXXX and other files by email to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).
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plusman

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Re: Avast freezes when scanning during screensaver
« Reply #2 on: July 03, 2008, 03:27:03 PM »
Thanks for the suggestion.

The unpxxxxx.tmp.mdmp files contain the following xxxxx:

31464003
33586112
35024273
129143205
167347372
173815588
190352619
207007476
216045029


I will forward a copy to vlk at Avast as suggested.

Offline Lisandro

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Re: Avast freezes when scanning during screensaver
« Reply #3 on: July 03, 2008, 09:01:29 PM »
Hope he could identify the problem and help.
Some problems are being addressed with the latest pre-release version.
http://forum.avast.com/index.php?topic=36639.0
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plusman

  • Guest
Re: Avast freezes when scanning during screensaver
« Reply #4 on: July 06, 2008, 04:24:13 PM »
Tech:

I've sent email to vlk. Since the next release is not far away, I'll probably wait until then rather than d/l the pre-release version at this stage.

Thanks for your help.

Offline Lisandro

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Re: Avast freezes when scanning during screensaver
« Reply #5 on: July 06, 2008, 04:32:49 PM »
I've sent email to vlk. Since the next release is not far away, I'll probably wait until then rather than d/l the pre-release version at this stage.
Ok.

Thanks for your help.
You're welcome.
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