Author Topic: Avast! for Mac hangs at update  (Read 7325 times)

0 Members and 1 Guest are viewing this topic.

gitarzysta

  • Guest
Avast! for Mac hangs at update
« on: July 06, 2008, 12:53:24 PM »
I have Mac OS X 10.5.4 (Leopard) and Avast! 2.74R0.

Since 2 days Avast! would hang very time update attempt is performed. It has to be force-quit to continue.

Note: ISP is not a problem, it's 4 Mb/s connection and it still worked 2 days ago :)

Any ideas? Thanks!

Regards,
Gitarzysta
« Last Edit: July 06, 2008, 12:56:25 PM by gitarzysta »

Offline zilog

  • Avast team
  • Advanced Poster
  • *
  • Posts: 957
  • or #f0; daa; add a,#a0; adc a,#40
Re: Avast! for Mac hangs at update
« Reply #1 on: July 09, 2008, 04:01:10 PM »
I have Mac OS X 10.5.4 (Leopard) and Avast! 2.74R0.

Since 2 days Avast! would hang very time update attempt is performed. It has to be force-quit to continue.

Note: ISP is not a problem, it's 4 Mb/s connection and it still worked 2 days ago :)

Any ideas? Thanks!

Regards,
Gitarzysta

Hallo,
please, be more specific - what does mean "hangs"? with round wait-symbol between background and stop buttons, and "Downloading update" message at the left? How many time does the application consume (use Activity Monitor or top utility)?

Our servers seem to be overloaded at the moment for some reasong, and with the rate 5-10 kB/s it might really take a while... I'll check for more details.

Regards,
PC
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)

Offline zilog

  • Avast team
  • Advanced Poster
  • *
  • Posts: 957
  • or #f0; daa; add a,#a0; adc a,#40
Re: Avast! for Mac hangs at update
« Reply #2 on: July 09, 2008, 04:10:42 PM »
Please, in such case of hang-up, do this:

- in terminal utility, write: ps -lax | grep OS/avast
- in the first line, the 2nd number from left is avast's GUI's PID
- type lsof <that_pid> | grep ESTABLISHED

... and you will know which particular server is "in action". the, you muigh try using web browser or wget or similar utility to access
the URL http://<that_server>/files/latest/mac/400.vps - probably, the server is overloaded, and the rate will be very low. this menas, it simply takes a while to complete.

At the moment, some servers are in  such overloaded state now, but others are fully OK. Simply, quit and restart the gui, and fire manual update, to get another server, probably more healthy, for the next update connection. We'll fix this at our side ASAP.

PC
May's Law: Software efficiency halves every 18 months, compensating Moore's Law. (David May, INMOS)