Author Topic: Cannot Receive Email  (Read 3056 times)

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RacerX

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Cannot Receive Email
« on: July 06, 2008, 02:55:47 PM »
I recently switched from AVG to Avast.  With Avast, I cannot receive email.  If I go to the On-Access Scanner and remove the POP redirect (delete it so that it is empty), I can download my email.  I am using Outlook Express.

POP redirect was 110, and Outlook Express is set to 110.

Thanks!

Offline DavidR

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Re: Cannot Receive Email
« Reply #1 on: July 06, 2008, 03:08:45 PM »
What Operating System are you using ?

What is your firewall ?
Does it allow ashMaiSv.exe internet access ?
- If it does delete the entry for it and try to collect your email, this will force the firewall to ask permission again.
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Offline Lisandro

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Re: Cannot Receive Email
« Reply #2 on: July 06, 2008, 03:26:12 PM »
Did you fully uninstalled AVG?
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RacerX

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Re: Cannot Receive Email
« Reply #3 on: July 07, 2008, 05:47:41 AM »
As far as I know AVG was fully uninstalled.  I used the AVG uninstaller, and the AVG folder is gone. 

I checked running processes and do not see anything that looks like it belongs to AVG.  I do see ashMaiSv.exe is running.

Regarding operating system and firewall, I'm using Windows XP and Comodo.  I checked the Firewall Network Policy in Comodo, and ashMaiSv.exe was set as a web browser.  I changed it to a Trusted Application, but still same problem.  I then checked the Defense+ Security Policy, and ashMaiSv.exe had a custom policy.  I changed it to a Trusted Application, and still same problem.  I then tried shutting down Comodo, and still same problem!

Any other ideas?

Offline Lisandro

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Re: Cannot Receive Email
« Reply #4 on: July 09, 2008, 12:33:04 AM »
Any other ideas?
Delete the ashMaiSv.exe entries and try to send/receive emails again.
Allow the connections...
Some glitches into firewall settings could block emails to be sent/received.
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RacerX

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Re: Cannot Receive Email
« Reply #5 on: July 09, 2008, 02:34:13 AM »
I double-checked the Firewall Network Policy in Comodo, and ashMaiSv.exe was still set as a web browser.  Evidently I neglected to click the "Apply" button.

I set it to a Trusted Application, and now it works.

Thank you for all your help!

Brian

Offline Lisandro

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Re: Cannot Receive Email
« Reply #6 on: July 09, 2008, 04:54:28 PM »
Thank you for all your help!
You're welcome Brian. Feel free to come back any time you need help or just to change experiences 8)
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