Author Topic: KB951748 i dont use ZA i need help!  (Read 4240 times)

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Offline ajswat

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KB951748 i dont use ZA i need help!
« on: July 12, 2008, 07:46:57 AM »
I downloaded KB951748 MS update and my internet went out for god knows why... and i get on a wireless computer in my house that still works and look this up i find out i have to delete the update and ignore it wich i did.... and i DONT use ZA........... i use avast... soooooooo... i deleted avast? reboted my computer then i found i had a computer without internet.. without avast.. and without KB951748.. soooo wtf. can someone help me? the only fire wall i have up is windows fire wall and i even ternd that off nothing. :(

Offline ardvark

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Re: KB951748 i dont use ZA i need help!
« Reply #1 on: July 12, 2008, 08:49:36 AM »
Hi...

Are you using Windows XP?

The only articles I've found concerning this update are in conjunction with ZA. ???

Here is an article that may help...

http://www.ditii.com/2008/07/10/microsoft-update-kb951748-workaround-fix-to-loss-of-internet-access-problem/

You may be able to find something in Google under "KB951748 fixes" too.

Hope this helps... :)

Offline olddog

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Re: KB951748 i dont use ZA i need help!
« Reply #2 on: July 12, 2008, 10:01:50 AM »
The KB951748 fiasco resulted in users being unable to access the internet normally on computers that had any version of Zone Alarm or I believe at least one other brand of firewall softare. It did not apply to all firewall software, only those that had hooked into the windows system in a particular way. It also did not apparently apply to Vista systems. It had nothing to do with Avast AV software.

The initial work around, to un-install KB951748 certainly worked on XP at least although a reboot after the uninstall seemed to be needed. The current situation for Zone Alarm users is that Zone Alarm have released an update for all of their firewall products (7.0.483.000) and that works fine with KB951748, with Avast 4.8.1201 and 4.8.1218, and with Spybot 1.6 (I can only speak for XP-Home SP2 & SP3 and XP-Pro SP3, and the ZA free Basic firewall software)

For your own protection, I would reinstall Avast. If need be download a copy of Avast on another computer, and also a current copy of the VPS file from the avast site, and copy it onto your PC via a usb flash drive or CD.

You may be able to resolve your problem if you can restore to a date prior to the current problem appearing. :)

« Last Edit: July 12, 2008, 10:03:33 AM by olddog »
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Offline ajswat

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Re: KB951748 i dont use ZA i need help!
« Reply #3 on: July 12, 2008, 04:26:35 PM »
i spent 2 days looking for a answers :) but everyone has failed me :( So i have no choice but to format and reinstall windows :) 3 Woots For re-installing windows! WOOT WOOT WOOT! :( Thank you for trying

Offline Lisandro

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Re: KB951748 i dont use ZA i need help!
« Reply #4 on: July 12, 2008, 08:43:18 PM »
i spent 2 days looking for a answers :) but everyone has failed me :( So i have no choice but to format and reinstall windows :) 3 Woots For re-installing windows! WOOT WOOT WOOT! :( Thank you for trying
I will be just uninstall ZoneAlarm, boot, install the new version (with patch). Or change your firewall to something like Comodo, PcTools, etc.
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Offline DavidR

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Re: KB951748 i dont use ZA i need help!
« Reply #5 on: July 12, 2008, 09:50:12 PM »
i spent 2 days looking for a answers :) but everyone has failed me :( So i have no choice but to format and reinstall windows :) 3 Woots For re-installing windows! WOOT WOOT WOOT! :( Thank you for trying

This one has been on the Zone Alarm site since the 8/9th of July unfortunately you didn't find that.

I suggest a look at this from zone alarm.
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

Quote
Workaround to Sudden Loss of Internet Access Problem

Date Published : 8 July 2008

Date Last Revised : 9 July 2008

Overview : Microsoft Update KB951748 is known to cause loss of internet access for ZoneAlarm users on Windows XP/2000. Windows Vista users are not affected.

Impact : Sudden loss of internet access

Platforms Affected : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.5.2470 (build 21.5.6354.675) UI 1.0.646/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security