Avast won't exclude C:\Program Files\Ad Muncher

[Moonbarker]

I have C:\Program Files\Ad Muncher in my exclusions list, but Avast still won't ignore it, it still keep warning me every that C:\Program Files\Ad Muncher\Admunch.exe contains a trojan even though I keep telling it to take no action.  How do I make Avast leave that folder alone?

[Lisandro]

C:\Program Files\Ad Muncher\*
Remember that avast has two exclusion lists: one for resident and one for on-demand scanning.

[DavidR]

It would be better not to just treat the symptom (the alert) but the cause, either an actually infected file or have the false detection resolved.

Create a folder called Suspect in the C:\ drive, e.g. C:\Suspect. Now exclude that folder in the Standard Shield, Customize, Advanced, Add, type (or copy and paste) C:\Suspect\* That will stop the standard shield scanning any file you put in that folder. You should now be able to export any file in the chest to this folder and upload it to VirusTotal without avast alerting.

You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner and report the findings here. You can't do this with the file securely in the chest, you need to extract it to a temporary (not original) location first, see below. I feel virustotal is the better option as it uses the windows version of avast (more packers supported) and there are currently over 30 different scanners.

If it is indeed a false positive, see http://forum.avast.com/index.php?topic=34950.msg293451#msg293451, how to report it to avast! and what to do to exclude them until the problem is corrected.

[Moonbarker]

C:\Program Files\Ad Muncher\*
Remember that avast has two exclusion lists: one for resident and one for on-demand scanning.

When I go to program settings/exclusions, which of those two lists is that and how do I acces the other one?

[Lisandro]

When I go to program settings/exclusions, which of those two lists is that and how do I acces the other one?

For the Standard Shield provider (on-access scanning):
Left click the 'a' blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button...

For the other providers (on-demand scanning such as the screen-saver or the Simple User Interface):
Right click the 'a' blue icon, click Program Settings.
Go to Exclusions tab and click on Add button...

[Moonbarker]

It would be better not to just treat the symptom (the alert) but the cause, either an actually infected file or have the false detection resolved.

Create a folder called Suspect in the C:\ drive, e.g. C:\Suspect. Now exclude that folder in the Standard Shield, Customize, Advanced, Add, type (or copy and paste) C:\Suspect\* That will stop the standard shield scanning any file you put in that folder. You should now be able to export any file in the chest to this folder and upload it to VirusTotal without avast alerting.

You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner and report the findings here. You can't do this with the file securely in the chest, you need to extract it to a temporary (not original) location first, see below. I feel virustotal is the better option as it uses the windows version of avast (more packers supported) and there are currently over 30 different scanners.

If it is indeed a false positive, see http://forum.avast.com/index.php?topic=34950.msg293451#msg293451, how to report it to avast! and what to do to exclude them until the problem is corrected.

Thanx, but you lost me at "Now exclude that folder in the Standard Shield..."  Where do I find "standard shield"?

[Lisandro]

Where do I find "standard shield"?

Read my post #4...

[Moonbarker]

When I go to program settings/exclusions, which of those two lists is that and how do I acces the other one?

For the Standard Shield provider (on-access scanning):
Left click the 'a' blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button...

For the other providers (on-demand scanning such as the screen-saver or the Simple User Interface):
Right click the 'a' blue icon, click Program Settings.
Go to Exclusions tab and click on Add button...

Got it, thanx!

[Lisandro]

Left click the 'a' blue icon, click on the provider icon at left and then Customize.

Forgot to say... click in the 'Details' button (if necessary).