Author Topic: A suggestion(About misinformation question)  (Read 1920 times)

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alboy

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A suggestion(About misinformation question)
« on: July 17, 2008, 12:35:30 PM »
The following game could not play, hoped to be able when the next time viral storehouse promoted improved. 

Reports mistakenly as follows:
http://www.skycn.com/soft/22638.html , http://www.oktang.com/ , http://www.19999.cn/down/2008/0329/down_1553.html ,   

Momentarily the discovery can momentarily with the placard.

alboy

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Re: A suggestion(About misinformation question)
« Reply #1 on: July 18, 2008, 09:24:27 AM »
Doesn't this question need to process?

Offline Lisandro

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Re: A suggestion(About misinformation question)
« Reply #2 on: July 18, 2008, 04:58:15 PM »
To know if a file is a false positive, please submit it to VirusTotal and let us know the result. If it is indeed a false positive, send it in a password protected zip to virus@avast.com. VirusTotal has a file size limit of 10Mb. Please, mention in the body of the message why you think it is a false positive and the password used. Thanks.

Maybe you need to disable Hide protected operating system files and enable View hidden files and folders to manage the file(s).

As a workaround, you can add these files to the Standard Shield provider (on-access scanning) exclusion list.
Left click the 'a' blue icon, click on the provider icon at left and then Customize. Go to Advanced tab and click on Add button...
You can use wildcards like * and ?. But be careful, you should 'exclude' that many files that let your system in danger.

This link is a tutorial on how to help correct a virus detection that you believe to be false:
http://forum.avast.com/index.php?topic=25009.msg204838#msg204838
or http://forum.avast.com/index.php?topic=7779.msg62586#msg62586
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