Author Topic: Simple user interface fails to load after memory scan  (Read 2050 times)

0 Members and 1 Guest are viewing this topic.

tingski

  • Guest
Simple user interface fails to load after memory scan
« on: July 25, 2008, 02:54:01 PM »
Hi, guys!

I would like to ask if you have also encountered my problem, and if you have the solution: everytime I start avast! 4.8, it scans the memory but fails to show the Simple User Interface. Even if I wait for up to 15 minutes, it still won't show. But if I try to start it up again from the desktop shortcut, then bypass the memory test, the Interface will show itself. Then, when I click on the Virus chest button, it also won't show. Could you provide me with the solution to this problem? Or should I just uninstall Avast and opt for another antivirus brand?

Your response would be very much appreciated.

Ting Solano

« Last Edit: July 25, 2008, 03:14:54 PM by tingski »

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67235
Re: Simple user interface fails to load after memory scan
« Reply #1 on: July 25, 2008, 03:00:40 PM »
Do not let your email here... spambots will use it to spam your mailbox...

Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

Can you run ashSimp2.exe from avast folder?
The best things in life are free.

tingski

  • Guest
Re: Simple user interface fails to load after memory scan
« Reply #2 on: July 25, 2008, 03:17:06 PM »
Do not let your email here... spambots will use it to spam your mailbox...

Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

Can you run ashSimp2.exe from avast folder?

Thanks for the reply. I have Vista Home Basic O/S. I am not using any other antivirus software.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67235
Re: Simple user interface fails to load after memory scan
« Reply #3 on: July 25, 2008, 04:19:00 PM »
Thanks for the reply. I have Vista Home Basic O/S. I am not using any other antivirus software.
1. Did you repair your installation?
2. Could you run ashsimp2.exe?
The best things in life are free.