If I try to directly run ashLogV.exe, it doesn't open.
As far as I know, the other avast functions are working.
I did try to repair the installation multiple times, and the problem persists.
The plot has thickened, as a friend of mine described a solution to fix a similar problem that I was having with an Adobe software. When I clicked on the setup executable file for the Adobe disk, the Windows XP hour glass icon would come on and the installation would not occur, similar to the problem with the Avast log not coming up.
It was suggested that I create a new Windows XP account and try installing the Adobe program under the new account as there might be some kind of registry corruption / user account problem with the primary account.
When I did try to install the Adobe program under the new account, the disk was recognized and the installation was successful.
So under the new account, I had Avast running and I tried to open the Log Viewer and it worked!
However, something strange is still happening, because if I reboot Windows and log in to the second account and try to view the Avast Log Viewer, it will not show. If I log off of that second account and go back to my first account, I can view the log.
Also, if I reboot and log in as my first account and try to view the log, it won't show. If I log off and login under the second account, I can view the log.
So, it appears that I cannot view the log under whichever account I login to at the reboot and only when I logoff and switch to the other account.
This seems very strange to me. I am not really familiar with registries and multiple user accounts, so I am now totally confused.
Does anyone have any suggestions as to how I might be able to solve this problem?
Once again, I am very appreciate of all of the help I've been receiving here.
Thanks for your time!
If you try to direct run ashLogV.exe from avast folder, will it open?
Are all other avast functions working?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).