Author Topic: Avast Support Team_Help  (Read 6559 times)

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Carolina27

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Avast Support Team_Help
« on: August 05, 2008, 11:21:40 PM »
Hi, i need to solve  a problem, but unfortunately it just can happen with some avast developers help, or someone who takes care of their web site...Please, could somebody tell me an email that i can use? I've already tried to send an email to the avast support team, but i had no answer.

Thank's...

onlysomeone

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Re: Avast Support Team_Help
« Reply #1 on: August 05, 2008, 11:31:20 PM »
Well, i don't know the best mail-address, but why don't you tell us your problem?

We would be proud if we could help!

yours
onlysomeone

Offline DavidR

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Re: Avast Support Team_Help
« Reply #2 on: August 05, 2008, 11:36:36 PM »
Well support @ avast.com is the standard email address though I would echo onlysomeone's question, outline your problem here as there are many of the developers contribute.

However your mention of someone who takes care of their web site I would say wasn't one of the avast program developers but webmaster or web design team, which isn't really an avast support issue ???
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Carolina27

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Re: Avast Support Team_Help
« Reply #3 on: August 06, 2008, 03:34:58 PM »
Well, i don't know the best mail-address, but why don't you tell us your problem?

We would be proud if we could help!

yours
onlysomeone

Hi, thanks for your answers...
I will try to explain my problem…I’m a member of Superdownloads team (www.superdownloads.com.br), a Brazilian download web site.

When you go to the avast support page (http://www.avast.com/eng/technical_support.html), you can see that there is a link to download avast version in Portuguese in our web site, but this links is wrong, so I need to talk to some avast webmaster or the web design team and ask them to change.
 
I really appreciate for all of your attention..! ;)

=)

Offline igor

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Re: Avast Support Team_Help
« Reply #4 on: August 06, 2008, 03:43:02 PM »
I can change it if you tell me the correct link ;)

Offline Lisandro

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Re: Avast Support Team_Help
« Reply #5 on: August 06, 2008, 03:50:00 PM »
When you go to the avast support page (http://www.avast.com/eng/technical_support.html), you can see that there is a link to download avast version in Portuguese in our web site, but this links is wrong, so I need to talk to some avast webmaster or the web design team and ask them to change.
I'm the translator... I've downloaded the latest version Saturday... the link was correct... what's wrong?
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Offline DavidR

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Re: Avast Support Team_Help
« Reply #6 on: August 06, 2008, 03:55:40 PM »
I'm still not sure what the problem is.

a) There is no download link from the page you gave, I followed it through Downloads > Programs to this page, http://www.avast.com/por/programs.html

b) here you have to select which version you want to download, Home version, http://www.avast.com/por/download-avast-home.html Pro Version http://www.avast.com/por/download-avast-professional.html.

c) in both these pages you have to scroll down to the language version you wish to download.
Home http://files.avast.com/iavs4pro/setupptg.exe Portuguese Portugal version.

Pro - This might be what you are talking about as there is a Portuguese Brazil version listed but no Portuguese Portugal version.

Is this the problem you are referring to (or is it something different) ?
As none of the links point to an outside download source (as your post seems to imply) they are all within avast.com

See http://www.avast.com/eng/how-to-contact-alwil-software.html in particular the bottom of the page.

Quote
For website related questions, please use webadmin @ avast . com.
Edit out the spaces I put in the address.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.2.6105 (build 24.2.8918.824) UI 1.0.799/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline igor

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Re: Avast Support Team_Help
« Reply #7 on: August 06, 2008, 03:58:56 PM »
There's a link in the left column (Enjoying avast!...)

Carolina27

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Re: Avast Support Team_Help
« Reply #8 on: August 06, 2008, 04:02:11 PM »
When you go to the avast support page (http://www.avast.com/eng/technical_support.html), you can see that there is a link to download avast version in Portuguese in our web site, but this links is wrong, so I need to talk to some avast webmaster or the web design team and ask them to change.
I'm the translator... I've downloaded the latest version Saturday... the link was correct... what's wrong?

Hi, ...Igor, or Tech....could you please tell me your msn address so I can talk to you and explain the problem with more details? ;D


Offline Lisandro

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Re: Avast Support Team_Help
« Reply #9 on: August 06, 2008, 04:05:01 PM »
could you please tell me your msn address so I can talk to you and explain the problem with more details? ;D
Post here... will be faster... more users and programmers can help at the same time.
The best things in life are free.

Carolina27

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Re: Avast Support Team_Help
« Reply #10 on: August 06, 2008, 04:20:43 PM »
could you please tell me your msn address so I can talk to you and explain the problem with more details? ;D
Post here... will be faster... more users and programmers can help at the same time.

No problem...

When you click on thee Superdownloads link you are directed to > http://downloads.ubbi.com.br/home.asp , but we are not partners of UBBI.COM.BR anymore... So acctualy it's no Superdownloads web site, if you do that you are downloading from UBBI DOWNLOAD...

I need somebody to change the link to be directed to the correct one...>
 http://superdownloads.uol.com.br/download/108/avast-home/

Did i give a bad explanation? :-[

Offline Lisandro

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Re: Avast Support Team_Help
« Reply #11 on: August 06, 2008, 04:23:54 PM »
I need somebody to change the link to be directed to the correct one...>
 http://superdownloads.uol.com.br/download/108/avast-home/
But how can Alwil team make a change in a website that is not their property?
You're talking about 3rd party websites... the webmasters of that sites should change it...
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Offline igor

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Re: Avast Support Team_Help
« Reply #12 on: August 06, 2008, 04:32:57 PM »
Don't worry Tech, I understand it.
The link is on our page - in the left column.

Carolina27

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Re: Avast Support Team_Help
« Reply #13 on: August 06, 2008, 04:41:02 PM »
Don't worry Tech, I understand it.
The link is on our page - in the left column.

Thanks a lot Tech and Igor!!!  :)

It was really helpfull...!

Igor, I will try to send a message to the email that you told me =)

Thaks again! ;)

Offline Lisandro

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Re: Avast Support Team_Help
« Reply #14 on: August 06, 2008, 05:03:24 PM »
Don't worry Tech, I understand it.
The link is on our page - in the left column.
Oh, I see now.
Sorry for the confusion.
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