Apologies please for my clumsy posting style. Participating in forums is still new to me.
David, referring to part of your first post in this thread :
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Start with the programs in order:
Try this tool first, RogueRemover, available here
http://www.malwarebytes.org/rogueremover.phpIf you haven't already got this software (freeware), download, install, update
MalwareBytes Anti-Malware freeware version
http://www.softpedia.com/get/Antivirus/Malwarebytes-Anti-Malware.shtml.
SUPERantispyware On-Demand only in free version.
Report the findings, they should product a log file, etc.
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It is great that you have all given me so much information. However downloading is the easy part it is what to do next and how to manage these programmes and make them work for you. I am not even remotely computer lit or savvy
David, You provided 2 different malware downloads. I have only chosen one but let me know if I am wrong and need them both. I chose RogueRemover which I downloaded --and got it to perform a scan - result ALL CLEAR. Tell me is it normal for the bar at the bottom of the window to fill up with green and stay like that?
spyware pro version offers more than the home version and I am deciding between pro and home. Am I right in assuming that the price is a one off cost and that there are no annual charges?
the Open DNS has stalled during the installation process. I get an "error opening file for writing message". I then press abort. I have activated my account.
I should tackle this again in the cold hard light of day.