4.8 professional

[jerry12]

yesterday i down loaded the 4.8 professional and payed for it and interred the license key. i have been trying to get the 4.8 professional tool bar to work but it will not work. i uninstalled it to night and then reinstall the 4.8 professional and interred the license key again but the tool bar icons don't light up i have tyred every thing i know to try but no luck. you can bring up the custom bot and check every thing in their and the icons on the tool bar light up but as soon as you close that box it is dead again its not much good with out the tool bar. i saw where some one else is having the same trouble so it must be a on going issue that needs fixing ASAP. i want to add i am running XP with service pack 3 and no other antivirus program. i did delete it in the control panel and rebooted my computer before the reinstall.

                                                                              Jerry   :'(

[Vladimyr]

Did you dowload from here?
can you explain further (maybe some pictures)what you mean by "custom bot", "toolbar" and icons "light up? Do you mean the enhanced/Professional user interface?

[jerry12]

yes i down load 4.8 professional from the avast website.yes again to the enhanced professional user interface. 

Did you dowload from here?
can you explain further (maybe some pictures)what you mean by "custom bot", "toolbar" and icons "light up? Do you mean the enhanced/Professional user interface?
Posted on: Today at 05:05:42 AMPosted by: jerry12 

[Lisandro]

We will need more information to be able to help you:
- Which OS are you using? Is it up to date?
- Do you use a firewall? Which one?
- Do you have any other antivirus installed in your system?  Did you have in the past?
- Any other security programs that could interfere?

I suggest an installation from the scratch:

1. Uninstall avast from Control Panel first.
2. Boot.
3. Download the latest version of Avast Uninstall and use it for complete uninstallation.
4. Boot.
5. Install again the latest avast! version.
6. Boot.
7. Check and post the results.

[jerry12]

I am running windows XP & IE7 the only fire wall is the one built into IE7.their has been another virus scan on my computer but it has been deleted.the fire wall is part of IE7 operating system & can't be deleted.the os was posted in a earlier post please read all the post I made about the trouble I am having & I see others are having the Same trouble.

[DavidR]

Yes, but what AV was it and how did your remove it ?

Some are real pigs to remove completely and they can effect AVs you subsequently install.

[jerry12]

It was CA virus scan & fire wall 2007.

[DavidR]

I haven't come across any issues with CA and avast after uninstalling CA. Though if they have an uninstall tool on their web site it might be worth running it, just in case.

[jerry12]

Ok when I get home from work it will be about 7 my time.

[jerry12]

OK i ran the avast uninstaller and the CA uninstaller and rebooted each time like you said to do but i still have the same trouble with the dash board not working as before. when you open up the little custom box and check everything it will light up the icons but they don't do any thing but as soon as you close the box with the checks all the icons disappear.   

[DavidR]

What is this dash board that you mention ?
Or avast pro tool bar that you have been talking about ?

Whilst I use the Home version I have never heard of this in the Pro version.

Where did you get your version of avast pro and how did you pay ?

[jerry12]

Its the professional 4.8 its the tool bar that I am talking about.it was down loaded from the avast website & payed for by credit card.the license key was sent to my email & I followed the link.

[DavidR]

What tool bar no one seems to know anything about any toolbar and that is coming from Pro users. There is another topic in the forums also talking about a toolbar.

There is the same confusion with some thinking it is a fake version, which is why I asked where you got it from and your answer rules that out. But we simply don't understand the term toolbar or dash board in relation to avast.

Re toolbar: Are you talking about the avast icon in the system tray/notification area missing, see image 1 ?
Re Dash Board: Is this (on access protection settings) what you are talking about, see image 2 and or 3 ?

[jerry12]

Ok I payed 50.00 for something & no one knows what I am talki about so I am stupid & don't know what I am talking about I am at work in a fork lift so I can't tell you now but their are a row of icons at the top of a page that will light up if you check them off in a customs box just credit my credit card back & I will get off your website scents I am stupid

[DavidR]

We are just avast users like yourself trying to find out what the problem is so we can try and help if we can.