Author Topic: Scan failure  (Read 1936 times)

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morpheuskibbe

  • Guest
Scan failure
« on: August 20, 2008, 05:26:02 PM »
i Have avast 4.8 running on windows vista

the scanner seams to be scanning just fine until it gets to a folder with alot of html files
examples
C:\Users\All Users\Macromedia\Flash 8\en\Configuration\HelpPanel\Help\ActionScriptLangRef
C:\Program Files\Hewlett-Packard\Documentation

at which point the scan simply stops.  it still looks like its running but the total tested files never increases, its just stuck.
and when i try to stop the scan the program stops responding and vista can't turn it off without a system restart.

wyrmrider

  • Guest
Re: Scan failure
« Reply #1 on: August 20, 2008, 05:59:33 PM »
Not a vista expert here but I would not want to exclude any flash or script folders
update avast, rt click the ball and schedule a boot time scan include everything archives etc
when you have time reboot
let's make sure you are clean

someone else may ask you for a log or something to diagnose the halt problem

Offline igor

  • Avast team
  • Serious Graphoman
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  • Posts: 11849
    • AVAST Software
Re: Scan failure
« Reply #2 on: August 21, 2008, 01:20:58 PM »
Please enable the creation of the report file in avast! settings, and let everything (even "OK files") be included in the report.
When the scan freezes again and you close the scanner, check the end of the report (which might be quite big). What does it say?