Author Topic: VBS: Malware and Win32: Trojan-gen{other}  (Read 2233 times)

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sandyd

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VBS: Malware and Win32: Trojan-gen{other}
« on: August 26, 2008, 04:36:29 AM »
Hello,
I received an email yesterday with what seemed to be a copy of a remittance advise, which I opened. Avast immediately warned me of the subject line viruses and since then I have completed the following steps with no luck of removal. What can be done or do I need to reformat my harddrive.
I dissconnected the comp from the network so the kids computers would not be infected.
I ran a boot scan and moved all found files into the chest, when the comp started again, the virus was still there. I went into my outlook file and delete the offending email and then preformed another boot scan, where it found all the viruses again so I deleted them. I Then looked up the avast website for more help. Where it said to turn of  the restore point, which I did and ran another bootscan, where it has detected nothing. When the comp restarted the virus is still there to use the comp in any way I have to turn avast off or you are in this endless loop of avast can't move or delete any of these files and they seem to be replicating themselves in the system\driver files.  I have lost the functioning of my mouse, and now the comp is not functioning properly. I need a remedy that will allow me to continue using this comp.

Please assist. Sandra

wyrmrider

  • Guest
Re: VBS: Malware and Win32: Trojan-gen{other}
« Reply #1 on: August 26, 2008, 05:52:49 AM »
Hi sandy

can we get a log of what was found?

can you download from Malwarebytes.org
Anti malware (free- bypass the nag screen) and Rogue Remover free
run scans
click REMOVE - not to worry a backup file will be created
post the log

can you read the Hijack This stickie at the top of this forum and follow the instructions
the imprtant ones are
download to a file not to temp or desktop i.e. do not click "open" click "save" create a folder that is easy to find if your downloader does not do it for you

close all windows including this one before running scan
DO NOT FIX anything- just post the log (s)

sandyd

  • Guest
Re: VBS: Malware and Win32: Trojan-gen{other}
« Reply #2 on: August 26, 2008, 06:18:15 AM »
Hi,
At present can't do a thing, the comp is running at 100% with nothing but my docs open. Which at the rate I am going will take 30+ min to close. I am not game to put it back on the network to access the net, I attempted to run a system restore and because I have followed the instructions regarding a trojan/worm that said to turn off system restore I have no restore points to go back to. Additional processes are making the comp run, I can't open task manager to close the additional processes that are running.
Thanks

wyrmrider

  • Guest
Re: VBS: Malware and Win32: Trojan-gen{other}
« Reply #3 on: August 26, 2008, 07:01:21 PM »
sand
can you shut down and boot into safe mode (typing f8)
can you run an avast from safe mode?
can you do a selective boot and just load a minimum number of programs?

Offline DavidR

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Re: VBS: Malware and Win32: Trojan-gen{other}
« Reply #4 on: August 26, 2008, 07:12:49 PM »
What is using up the CPU cycles ?
Ctrl+Alt+Delete or right click on a space in the taskbar 'task manager.' Even on 100% the task manager should come up eventually.

You should hopefully be able to End Task for the locked application, reboot into safe mode as wyrmrider suggests. Now run an avast scan from safe mode at least Standard sensitivity (which shouldn't take too long).
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