Hello,
I received an email yesterday with what seemed to be a copy of a remittance advise, which I opened. Avast immediately warned me of the subject line viruses and since then I have completed the following steps with no luck of removal. What can be done or do I need to reformat my harddrive.
I dissconnected the comp from the network so the kids computers would not be infected.
I ran a boot scan and moved all found files into the chest, when the comp started again, the virus was still there. I went into my outlook file and delete the offending email and then preformed another boot scan, where it found all the viruses again so I deleted them. I Then looked up the avast website for more help. Where it said to turn of the restore point, which I did and ran another bootscan, where it has detected nothing. When the comp restarted the virus is still there to use the comp in any way I have to turn avast off or you are in this endless loop of avast can't move or delete any of these files and they seem to be replicating themselves in the system\driver files. I have lost the functioning of my mouse, and now the comp is not functioning properly. I need a remedy that will allow me to continue using this comp.
Please assist. Sandra