Timeout makes it unusable

[techie101]

jonzie,

I don't give up either.  I came across this article which might help:

"Certain ISPs (as Netcom, Earthlink, AOL and others) will not let you send email via smtp-roam. They will silently force you to use their own SMTP server. This prevents you from being able to send email. If your connection times out, or otherwise fails when you attempt to send email , you may need to make a small tweak to your email program. Most programs let you switch from port 25, through which your ISP can hijack your SMTP server, to port 465, which will prevent this from happening"

It is worth trying

Also, I would like you to go into the Internet Mail module of the On Access Protection.  Go to Customize and disable "Scan outgoing mail under the SMTP tab.

Try to send email again.  I want to try and localize the problem area if it is indeed Avast.

Techie

[jonzsie]

GOOD NEWS.....I have it working. I have set the avast email program to 0....and found a time out setting in foxmail which i thought was just to do with the dial up connection..set that 2000. And when I used the email wizard I only had one program high lighted not all programs.....I had select all before.....when I had select all it seemed to select the same procedure for both email programs.

I am happy.....thank you for all your input.

[shgoh]

well done jonzsie...and welcome to avast

[techie101]

jonzie,

Great!  At least I know we were right at the doorstep of the solution.

You learned a big lesson......never assume and never take for granted......especially computer settings!  

Remember that we are here on the other end of the line and rely totally on the answers you provide to questions.  Timer settings were mentioned quite often in the post.
See how easy it is to overlook the "solution".

Glad you joined the forum and I hope you stop by again.

Techie

[casey]

I am glad you can congratulate each other but mine is not working, unless I turn of the scanning of the output.

None of the suggestions in this post, in the help or FAQ seem to work.

[shgoh]

I am glad you can congratulate each other but mine is not working, unless I turn of the scanning of the output.

None of the suggestions in this post, in the help or FAQ seem to work.

please be a little patient casey....we all tried our best to help...we are not god that can solve any problems...we too are still learning...

[casey]

I am not impatient and do appreciate this community support - I just want to do my part --- perhaps I can do some trace or something. I do have access to the mail server (Unix sendmail) and I have the basic knowledge of the protocols.  I don't have access to my ISP (for the client email smtp).

So, if there is anything I can do to help in soving this, I'll do it.

[casey]

I have turned off the insertion of the notification test and set the time out for AVAST to 0 (zero).  It now works perfectly!


See my new post on insert messages

[jonzsie]

Casey I'm so glad you have it working too...it's totally frustrating and like techie said we have to persevere..there usually is an answer.

Techie thanks for taking the time to help out, your help has been greatly appreciated. I don't know what I would do without sites like this. A very big Thank you.

Jonzsie

[CharleyO]

Well, Techie & everyone, I guess I can concider myself lucky since I use Earthlink email and have not yet had a problem sending email. In fact, I've not had any problems with avast! since first using it back in February.      

Also, I've not made any changes to the settings in my email account nor to avast! in order to be able to send out email. It all works perfectly for me. With avast!, I must be the fortunate son!      

[techie101]

Casey,
Please try not to "jump the gun" next time.  The solution was the same as the one we were "congratulating" each other on.
I guess you did not take the time to read Jonzie's post.

Jonzie,
Thank you for the kind words.

CharleyO,
Apparently, Foxmail is more prone to the "timeout" problem which requires Avast Timer to be set down to zero.

Each program does have their parculiarities and it takes us here on the forum a bit of time to get things sorted out.

Take Care,
Techie

[goa103]

IMPORTANTAlso, how long ....from the time you attempt to send an email to the time you get the "timeout" alert?

I read two topics about this timeout problem and can't understand how to solve it. You said to set a timeout to 0 in Avast!, but where is it ? I can't find anything in the preferences not was able to find the internet mail option right-clicking the system tray icon.

My problem is that I don't even try to send a mail. Avast! just pops up a timeout connection dialog some time to time.

[Lisandro]

You said to set a timeout to 0 in Avast!

No... Please, timeout must be at least 120 seconds not zero... This is why you try to send an email and avast! just pops up a timeout connection dialog...

but where is it ? I can't find anything in the preferences not was able to find the internet mail option right-clicking the system tray icon.

Try to increase both timeouts (of avast into the Advanced tab of Internet Mail provider settings and of your email account, in Properties of the account, Advanced tab too). You can set both to 600, for instance. If you're on a DSL connection (not dial-up) it shouldn't be necessary a so long timeout anyway...

[goa103]

Try to increase both timeouts (of avast into the Advanced tab of Internet Mail provider settings and of your email account, in Properties of the account, Advanced tab too). You can set both to 600, for instance. If you're on a DSL connection (not dial-up) it shouldn't be necessary a so long timeout anyway...

I'm sorry but I can't find the timeout option you mention, I only have a SMTP tab in the preferences dialog, and other tabs but none related to internet mail. I use the Home version of Avast!, not Pro.

What happened since 4.0 because I never got trouble with 4.0, now that I upgraded to 4.5... This annoying pop up .

[Lisandro]

I'm sorry but I can't find the timeout option you mention, I only have a SMTP tab in the preferences dialog, and other tabs but none related to internet mail. I use the Home version of Avast!, not Pro.

You're on the avast Settings...
You must start the On-line protection window: LEFT click the 'a' blue icon.
Choose Internet Mail provider.
Click on Customize
Go to Advanced tab...