Problem starting on-access protection after install

[grandmagail]

Hi,

I installed the free edition of avast home and I cannot start on-access protection.  Avast is set to automatic in Services but it will not start.  I get an error code 1053.  RPC is set to automatic and is started.  I am able to do a scan and set preferences.  It is only the on-access protection that will not start.

Can anyone help, please?

Thank you,

Gail

[YoKenny]

Welcome grandmagail

What operating system are you running and Service Packs applied?

[Lisandro]

Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer? Did you have in the past?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

[grandmagail]

Sorry, I have windows xp sp2.

I had the same version of Avast installed with no problem until a computer tech removed it because a message popped up saying it was going to expire and he thought it might be causing a problem.  It is actually my daughter's laptop and she hadn't let me know or I would have entered a registration code. The computer tech was checking the laptop out for a problem with internet connection.

He tried to install free version of Avg Anti-virus but there was a problem downloading that file.  I did a search and removed any traces of it, but I did not touch the registry.

When I had the problem starting Avast, I did try to do a repair which didn't work, and then I tried uninstalling and reinstalling, and that didn't work either.

When trying to find out why, that is when I discovered the problem with starting Avast in Services.

I hope this added information will help someone to assist me in finding a solution.  Thank you so much for your replies.

Gail

[DavidR]

It would be worthwhile running this tool - AVG Remover, download tool from here, http://www.grisoft.com/ww.download-tools there is a 32bit and 64 bit windows version, ensure you use the correct one.