avast home freezes during scan

[BigD1953]

Hi, All looking for some help,I have used avast home andhaving trouble completing scan because program hangs on a certain program file on hd any help would be appreciated

                                         BigD1953.

[Lisandro]

How exactly does it freeze? Does it happen always approximately at the same place/folder of the scan?
Do you see a hard disk activity (when it freezes)? Is only the program frozen, or the whole computer (possibly with mouse cursor)?

Additionally, you can go to the program settings and turn on the creation of the report file (with "OK files" to be included as well in the report). This way, you can find out where the scan really stopped (it's going to be close to the end of the report).

After avast! disappears, check the end of the report file - the "troublesome" file is likely to be close to the end (close in the sense that this particular file will probably not be written in the report, but the previous one will be the last line, so it shouldn't be hard to guess). We would certainly like to have this file - if it really causes problems to avast! - so that we could fix the problem.

The report file created (if you turned it on in program settings) will be (default location) at <avast4>\Data\Report\Simple User Interface.txt

[BigD1953]

Hi thanks for reply. It freezes @ 6% on same program folder (quicken) i have used avast for a long time on several machines and never a problem. I can scan other hd's and no problem. Can you do a system scan and bypass just one folder?

                                           Thanks for any help  Bigd1953

[Lisandro]

Can you do a system scan and bypass just one folder?

Yes... but it will be a workaround and not the solution of the problem...
You need to use the Exclusion lists:

For on-demand scanning:
Right click the 'a' blue icon, click Program Settings.
Go to Exclusions tab and click on Add button...

You can use wildcards like * and ?.
But be careful, you should 'exclude' that many files that let your system in danger.

[DavidR]

<snip>
I can scan other hd's and no problem.
Can you do a system scan and bypass just one folder?
<snip>

Whilst it is possible to exclude the folder, it isn't 100% certain that it is that folder where the problem is, only that that was the last folder scanned before the freeze.

If you do a folder select and only select that folder for scanning does it complete or using explorer, right click on that folder and select scan. Do these scans complete ?

What type of scan are you doing (Quick/Standard/Thorough) and with or without archives ?

Try a Standard scan without archives, which should be fine for most peoples needs unless you suspect an infection in which case a Thorough with archives.