Author Topic: element 5 order number: 238465525  (Read 6187 times)

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st1j1s1

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element 5 order number: 238465525
« on: November 18, 2008, 11:48:45 AM »
Dear Avast,
By mistake I have purchased a license for

avast! 4 Professional Edition, 1 year

- what I need is a license for

avast! 4 SBS Editions Standard for my Windows Server 2003 machine.

I see that the prices for the two products are the same.
Could you please convert my order (element 5 order number: 238465525)?

I tried to connect to the ccc.element5.com in order to cancel this order, but the site seems to be down..


Kind regards
Steen Jensen


PS: Tried to direct this message to element, but got the following answer:
Dear Mr. Jensen,

Thank you for your request.

element 5 sells the product "avast! 4 Professional Edition, 1 year" by ALWIL Software a.s..
We are unable to assist you with content related or technical concerns with this product. ALWIL Software a.s. will be able to answer questions regarding the licensing, special purchasing conditions and available upgrades, along with offering installation and technical support for the product. In order for you to get optimal support we kindly ask you to direct all of your questions to ALWIL Software a.s. directly. You can contact the publisher at http://forum.avast.com for technical support.

Offline Lisandro

  • Avast team
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Re: element 5 order number: 238465525
« Reply #1 on: November 19, 2008, 01:57:44 AM »
The better will be sending an email to sales(at)avast(dot)com and ask for further help.
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