How to deal (..) [CHECK DAVID LAST QUESTION]

[Pierolle]

Hotmail, and I don't use mail that often.

[DavidR]

That is the problem, because Hotmail is web based email that doesn't use the standard SMTP protocol but a propriatary MS protocol so Outlook can send to it, but avast can't handle that protocol.

So you would have to start by creating an email using Outlook to virus@avast.com, zip and password protect the sample, then send it to avast.

Another problem that I foresee is that although zipped and password protected Hotmail may block the sending of the email because the Ravenhearst.exe is an executable file and whilst it can scan the file it blocks by type a really crude and pathetic strategy. So before zipping the sample you may need to rename it Ravenhearst_exe.txt as that file type shouldn't be blocked.

Whilst this is a lot of hassle it might be the only way of getting past Outlook and Hotmail to submit a sample. There is no such problem if you had a conventional POP3/SMTP email account (like one provided by your ISP, etc.) then it could have been sent from the avast chest, no zip/password hassles.

[Pierolle]

"Connection to Microsoft Exchange Server is not available. Outlook needs to be online
or connected for this to be finished."

Any idea whats wrong?

[Pierolle]

By the way, I'm going to try calling Microsoft tomorrow when I'm free. And let's
see what they say. I'll let you know.

[Pierolle]

Sorry I just ran off like that. Just been alot. Anyway, I believe this office program is only working with the comp we bought it with (?). So, do you want me to send it some other way or just delete it? I just really dont got the time to fight with Microsoft atm. 

[I have WinRaR, haven't paid for it tho, but it's still working unzipping files]

[Pierolle]

Hey, great news!

I was scanning my computer while I was watching a movie, and when I got back - no viruses found! What?!
But I have the file in my Suspect map! So I rescanned the file in the chest, and avast! did not find any virus.
So, I guess this is the end!

Anyway, I really would like yo thank you for the time you've spent on helping me! :]
If I delete the file by pressing the button up in the corner, will avast! delete the whole file from my comp, and not just from the chest, yes?

[DavidR]

You're welcome.

In the interim someone else may have had this problem and ben able to send the sample to avast and the detection was corrected.

Right click on the file in the chest and select restore, that will place it back in the original location (after all it is no longer considered infected), confirm that a copy has been placed in the original location and then delete the file in the chest (this only deletes the file in the chest nothing else).

[Pierolle]

But I don't want the file, I mean, it's a game I got with my computer. But if I delete it, by just clicking the delete button in the corner, will there be any kind of copy somewhere?

But I've uninstalled the game months ago, but I still have the file, so it wouldn't make any difference if I restored it.

[DavidR]

I wasn't aware that you had uninstalled the game (or didn't remember if you mentioned it, it has been a long topic) when I said you could restore the file to its original location. If the game isn't there nor would the original location so it would fail on the restore you can obviously delete it from the chest.

[Pierolle]

Okay, they're deleted. But the file is totally gone from the comp now also?

[Pierolle]

?

[Lisandro]

Okay, they're deleted. But the file is totally gone from the comp now also?

Yes, if you sent a file to Chest, it's not on your computer anymore. Only on Chest.
If you delete the file from Chest, it's gone forever.

[DavidR]

If you have done as Tech outlines, then yes the file is completely gone.

[Pierolle]

Thank you.

[DavidR]

You're welcome.