Author Topic: Not in the chest?  (Read 4237 times)

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e l l i e

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Not in the chest?
« on: October 05, 2008, 04:35:56 AM »
Sorry if this topic is in the wrong place; I'm pretty new.

I just recently ran a scan using avast! 4.8 and it found 18 infected files (ouch) and I chose for them all to be sent to the chest.
After the scan, I went to the chest and they weren't there.
I've been checking the chest periodically since the scan, and the files are still missing.
Where are my files and why aren't they in the chest?

Offline FreewheelinFrank

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Re: Not in the chest?
« Reply #1 on: October 05, 2008, 05:53:21 AM »
What does the avast! log say? (You can find it by right clicking the avast! ball in the notification area.) You should find the name and location of the files detected, the name of the malware detected, and a warning if the file could not be moved to the chest.
     Bambleweeny 57 sub-meson brain     Don't Surf in the Nude Blog

e l l i e

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Re: Not in the chest?
« Reply #2 on: October 05, 2008, 06:36:41 AM »
What does the avast! log say? (You can find it by right clicking the avast! ball in the notification area.) You should find the name and location of the files detected, the name of the malware detected, and a warning if the file could not be moved to the chest.
I ended up just running another scan, and it found the same files.  I chose for them all to be deleted, but there was an error and they won't delete.  It also says they won't move into the chest or be repaired.  What should I do with them?

Offline FreewheelinFrank

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Re: Not in the chest?
« Reply #3 on: October 05, 2008, 06:50:35 AM »
Check the log and tell us the error message: we can't advise you otherwise.
     Bambleweeny 57 sub-meson brain     Don't Surf in the Nude Blog

e l l i e

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Re: Not in the chest?
« Reply #4 on: October 05, 2008, 06:54:57 AM »
Check the log and tell us the error message: we can't advise you otherwise.
Sorry, but what is the log?

Offline FreewheelinFrank

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Re: Not in the chest?
« Reply #5 on: October 05, 2008, 07:02:15 AM »
The log records detections, actions taken, warnings etc.
     Bambleweeny 57 sub-meson brain     Don't Surf in the Nude Blog

Offline FreewheelinFrank

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Re: Not in the chest?
« Reply #6 on: October 05, 2008, 07:02:52 AM »
Screenshot:
     Bambleweeny 57 sub-meson brain     Don't Surf in the Nude Blog

Offline DavidR

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Re: Not in the chest?
« Reply #7 on: October 05, 2008, 04:13:45 PM »
Check the log and tell us the error message: we can't advise you otherwise.
Sorry, but what is the log?

Right click the avast 'a' icon, select avast! Log Viewer, Warning section.

Or C:\Program Files\Alwil Software\Avast4\DATA\log\Warning.log open with notepad.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.10.6086 (build 23.10.8563.800) UI 1.0.784/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security