Author Topic: Updating Difficulties  (Read 2629 times)

0 Members and 1 Guest are viewing this topic.

Pneumatokos

  • Guest
Updating Difficulties
« on: October 19, 2008, 06:50:50 PM »
Help please!  I'm using Avast Home Edition 4.8, and can't get it to update the virus database. 

I'm running Windows XP, with only the Windows Firewall.  I have used McAfee in the past, but have run the proper removal procedures several times to ensure that there are no vestiges remaining. 

I've also uninstalled Avast and reinstalled, to no avail.  I can't figure out whether the difficulty is with Avast being unable to access the update servers, or with something else.  Automatic update does not seem to work, and when I try to force a manual update, the message, "Error: Cannot connect to server" repeatedly appears; the update utility finally gives up after several rounds of this and displays an error message listing multiple possible reasons for the error (not connected to internet, firewall blocking, update server down, etc.). 

Please help!!  I'm going to post the recent program log below as a hopeful aid to the diagnosis.   

Many thanks. 

19.10.2008 12:24:37 internet: tried 10 servers to get file 'servers.def.vpu', but failed (0x20000004)
19.10.2008 12:24:37 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\CHARLE~1\LOCALS~1\Temp\_av_proI.tm~a04056\onefile, servers.def.vpu, error: 0x20000004
19.10.2008 12:24:37 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
19.10.2008 12:24:58 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:25:19 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:25:19 general: InvalidateCurrent: invalidated server 'Download649 AVAST Server' from 'main'
19.10.2008 12:25:19 general: SelectCurrent: selected server 'Download203 AVAST Server' from 'main'
19.10.2008 12:25:19 internet: SYNCER: Type: use IE settings
19.10.2008 12:25:19 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:25:19 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
19.10.2008 12:25:40 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:25:40 general: InvalidateCurrent: invalidated server 'Download203 AVAST Server' from 'main'
19.10.2008 12:25:40 general: SelectCurrent: selected server 'Download209 AVAST Server' from 'main'
19.10.2008 12:25:40 internet: SYNCER: Type: use IE settings
19.10.2008 12:25:40 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:25:40 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 2
19.10.2008 12:26:03 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:26:03 general: InvalidateCurrent: invalidated server 'Download209 AVAST Server' from 'main'
19.10.2008 12:26:03 general: SelectCurrent: selected server 'Download960 AVAST Server' from 'main'
19.10.2008 12:26:03 internet: SYNCER: Type: use IE settings
19.10.2008 12:26:03 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:26:03 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 3
19.10.2008 12:26:26 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:26:26 general: InvalidateCurrent: invalidated server 'Download960 AVAST Server' from 'main'
19.10.2008 12:26:26 general: SelectCurrent: selected server 'Download501 AVAST Server' from 'main'
19.10.2008 12:26:26 internet: SYNCER: Type: use IE settings
19.10.2008 12:26:26 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:26:26 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 4
19.10.2008 12:26:49 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:26:49 general: InvalidateCurrent: invalidated server 'Download501 AVAST Server' from 'main'
19.10.2008 12:26:49 general: SelectCurrent: selected server 'Download603 AVAST Server' from 'main'
19.10.2008 12:26:49 internet: SYNCER: Type: use IE settings
19.10.2008 12:26:49 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:26:49 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 5
19.10.2008 12:27:12 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:27:12 general: InvalidateCurrent: invalidated server 'Download603 AVAST Server' from 'main'
19.10.2008 12:27:12 general: SelectCurrent: selected server 'Download911 AVAST Server' from 'main'
19.10.2008 12:27:12 internet: SYNCER: Type: use IE settings
19.10.2008 12:27:12 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:27:12 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 6
19.10.2008 12:27:35 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:27:35 general: InvalidateCurrent: invalidated server 'Download911 AVAST Server' from 'main'
19.10.2008 12:27:35 general: SelectCurrent: selected server 'Download926 AVAST Server' from 'main'
19.10.2008 12:27:35 internet: SYNCER: Type: use IE settings
19.10.2008 12:27:35 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:27:35 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 7
19.10.2008 12:27:58 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:27:58 general: InvalidateCurrent: invalidated server 'Download926 AVAST Server' from 'main'
19.10.2008 12:27:58 general: SelectCurrent: selected server 'Download907 AVAST Server' from 'main'
19.10.2008 12:27:58 internet: SYNCER: Type: use IE settings
19.10.2008 12:27:58 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:27:58 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 8
19.10.2008 12:28:21 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:28:21 general: InvalidateCurrent: invalidated server 'Download907 AVAST Server' from 'main'
19.10.2008 12:28:21 general: SelectCurrent: selected server 'Download208 AVAST Server' from 'main'
19.10.2008 12:28:21 internet: SYNCER: Type: use IE settings
19.10.2008 12:28:21 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:28:21 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 9
19.10.2008 12:28:44 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
19.10.2008 12:28:44 general: InvalidateCurrent: invalidated server 'Download208 AVAST Server' from 'main'
19.10.2008 12:28:44 general: SelectCurrent: selected server 'Download95 AVAST Server' from 'main'
19.10.2008 12:28:44 internet: SYNCER: Type: use IE settings
19.10.2008 12:28:44 internet: SYNCER: Auth: another authentication, use WinInet
19.10.2008 12:28:44 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 10
19.10.2008 12:28:46 internet: tried 10 servers to get file 'servers.def', but failed (0x20000004)
19.10.2008 12:28:46 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\CHARLE~1\LOCALS~1\Temp\_av_proI.tm~a04056\onefile, servers.def, error: 0x20000004
19.10.2008 12:28:46 package: Tried to download servers.def but failed with error 0x20000004.
19.10.2008 12:28:46 package: LoadAllDefs failed 0x20000004
19.10.2008 12:28:46 general: Err:Cannot connect to download208.avast.com (75.126.203.66:80)

ProgrammerGuy

  • Guest
Re: Updating Difficulties
« Reply #1 on: October 19, 2008, 07:25:29 PM »
First question that comes to mind is "how long have you been trying to update Avast! ?

Second thing you might try is to remove permissions for Avast! from your firewall and try again thus forcing the firewall to ask for permission again...  ???

I'm sure one of the "Avast! Guru's" will come up with other things to try...  :)

Online DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 86670
  • No support PMs thanks
Re: Updating Difficulties
« Reply #2 on: October 19, 2008, 09:08:16 PM »
Not sure what tools you used if only windows add remove programs, check these:

McAfee has an uninstall tool that you could run to ensure any possible remnants are removed.
http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe
2007 version - http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Also see - How do I uninstall SecurityCenter? http://ts.mcafeehelp.com/faq3.asp?docid=71525

Re what ProgrammerGuy said - Does it allow  avast.setup internet access ?
- If it does delete the entry for it and do a manual update, this will force the firewall to ask permission again.

Also does this happen only shortly after boot ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.5.6015 (build 22.5.7263.730) UI 1.0.711/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security