Author Topic: AT&T conferencing problem  (Read 2499 times)

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winPeg

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AT&T conferencing problem
« on: November 07, 2008, 03:16:12 AM »
I tried to use this conferencing software today but when I downloaded it Avast said it was a trojan. Specifically the atgpcext.dll is a Win32:Trojan-gen{Other}.

I tried to send this file to Avast, but I only use hotmail or yahoo and there does not seem to be a way to set this up.

What, besides disabling Avast, can I do to use the conferencing software?

Offline DavidR

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Re: AT&T conferencing problem
« Reply #1 on: November 07, 2008, 03:19:45 AM »
You could also check the offending/suspect file at: VirusTotal - Multi engine on-line virus scanner and report the findings here. You can't do this with the file securely in the chest, you need to extract it to a temporary (not original) location first, see below.

Create a folder called Suspect in the C:\ drive, e.g. C:\Suspect. Now exclude that folder in the Standard Shield, Customize, Advanced, Add, type (or copy and paste) C:\Suspect\* That will stop the standard shield scanning any file you put in that folder. You should now be able to export any file in the chest to this folder and upload it to VirusTotal without avast alerting.

If it is indeed a false positive, see http://forum.avast.com/index.php?topic=34950.msg293451#msg293451, how to report it to avast! and what to do to exclude them until the problem is corrected.

Whilst you may find it difficult to send the sample via hotmail/yahoo.
- Rapidshare file upload (free) - http://rapidshare.com useful if you haven't got an email client.
- 4shared.com - free file sharing and storage - http://www.4shared.com/

Use one of these to store the file and if it isn't too large (I'm on dial-up) I will try to submit it to avast.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security