Move to chest

[KevinB12]

Yes.  One of your earlier replies indicated that the file needed to be in the User Files folder.

I have sent the file to Alwil for review.

[KevinB12]

I have just received a response that it was undeliverable to avast at  'virus@avast.com'

[DavidR]

The earlier response also mentioned (if it wasn't already in the chest), however that is a bit of a moot point if you are getting errors trying to send it.

What was the full text of the error message as it usually gives a reason why it was undeliverable ?

What is your ISP ?

You may have to resort to sending it the conventional way by zipping and password protecting the sample and sending it to avast, however if this problem is at ISP level that may fail also.

[KevinB12]

The following recipient(s) could not be reached:

      'virus@avast.com' on 11/4/2008 8:40 PM
            None of your e-mail accounts could send to this recipient

Comcast

[DavidR]

Well there should be no reason why they couldn't send to that recipient unless a) your ISP blocks avast.com (probably not) b) comcast requires authentication and you haven't completed that in the SMTP section of the avast Program Settings, see image.

If it was the Authentication in b) above then in theory you shouldn't have a problem sending manually using your email program with the sample as a zipped password protected attachment.

The other question is does comcast use SSL/TLS (secure encrypted) email ?

[Lisandro]

I have just received a response that it was undeliverable to avast at  'virus@avast.com'

Which is your email server? @what?

[DavidR]

Comcast, as KevinB12 said in the reply to my question about his ISP.

[KevinB12]

Not sure what you mean by "see image".

[Lisandro]

Sorry... so we need another answer...

The other question is does comcast use SSL/TLS (secure encrypted) email ?

Also, does it block sending .exe or .zip attached files?

[DavidR]

Not sure what you mean by "see image".

It means click the image that I attached to the post, that expans it and shows a graphical example of what I'm talking about.

[KevinB12]

How do i zip the file if it is the Infected folder?

[DavidR]

You can't, the avast chest is a protected area, that is the point of the chest so no program other than avast can work inside it or access it from the outside.

You need to extract it to a temporary folder (suspect) as you did to upload to virustotal as I mentioned in reply #3, http://forum.avast.com/index.php?topic=39771.msg333409#msg333409.

So once you extract the file from the Infected Files section of the chest to the suspect folder it can be zipped and password protected in that location.

[KevinB12]

How do i password protect the zip file?  I am using the evaulation version of WinZip and don't see that option.

[DavidR]

I don't rate winzip much as you are finding it is complex to do simple tasks, not only that you have to pay after an evaluation period.

I use 7zip which is a very good freeware application that is relatively easy to use even password protecting the archive as it is all in the one screen. I haven't used winzip for years so I can't recall how to set a password, I just remember everyone finding it a pain.

http://www.7-zip.org/

[KevinB12]

I believe I have zipped it and password protected it using the zip program you recommneded.  It is the C:\suspect folder.  I am not familiar with the s program so i don't know how to attach it to an email.  Do I need to be concerned about doing anything incorrectly and somehow opening the unsafe file?