Author Topic: Avast stopped after update  (Read 10531 times)

0 Members and 1 Guest are viewing this topic.

Offline Tarq57

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3695
  • If at first you don’t succeed; call it version 1.0
Re: Avast stopped after update
« Reply #15 on: November 16, 2008, 03:02:47 AM »
What was the AV used, over a year ago?
With some of them it's necessary to run an uninstall tool after uninstalling. Norton, for example, which seems to have caused the most conflicts of this type.
Windows 10,Windows Firewall,Firefox w/Adblock.

Styx

  • Guest
Re: Avast stopped after update
« Reply #16 on: November 16, 2008, 03:14:42 AM »
It was AVG and it was totally unistalled.

Offline Tarq57

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3695
  • If at first you don’t succeed; call it version 1.0
Re: Avast stopped after update
« Reply #17 on: November 16, 2008, 04:39:37 AM »
I believe you. But perhaps you'd run the removal tool http://www.avg.com/download-tools just to be sure.
Might make a difference, won't take long, worth a crack.
Windows 10,Windows Firewall,Firefox w/Adblock.

Styx

  • Guest
Re: Avast stopped after update
« Reply #18 on: November 16, 2008, 04:48:43 AM »
I believe you. But perhaps you'd run the removal tool http://www.avg.com/download-tools just to be sure.
Might make a difference, won't take long, worth a crack.

Just did that, even re-installed and then uninstalled and ran the tool to be sure.

No change. Hard to believe Avast could run 16 months with no issues and after
a program update that this issue is not Avast's problem. There are NO spyware
or anti-virus pieces running on my system.

Any other ideas?

Offline Tarq57

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3695
  • If at first you don’t succeed; call it version 1.0
Re: Avast stopped after update
« Reply #19 on: November 16, 2008, 06:25:23 AM »
Quote
Any other ideas?
Nothing particularly inspired or un-random, I'm afraid. :-[
Maybe just check to see if the AdAware service is disabled. IIRC it's aaw.exe in services.
Windows 10,Windows Firewall,Firefox w/Adblock.

Styx

  • Guest
Re: Avast stopped after update
« Reply #20 on: November 16, 2008, 07:40:30 AM »
Yes Adaware Service and all other spyware except Windows Defender are Disabled.

Folks I am extremely familiar with these programs down to their nuts and bolts levels. The
issue I have is something in Avast. If I leave ANY of the Shields active except Standard
by itself the error will occur in 10 minutes or less.

Offline alanrf

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 3866
  • Just an avast user
Re: Avast stopped after update
« Reply #21 on: November 16, 2008, 07:49:48 AM »
Styx,

I suspect that your configuration may have uncovered an issue with avast.  That being said, it is not showing up - so far - on any of the systems of Vista users I support. 

Were it a generic issue I am sure it would have been caught in beta and, further, this site would be lit up like the proverbial Christmas tree.  It is not and I suspect we may have to defer to the avast team to guide you on next steps for problem resolution of your configuration.

Styx

  • Guest
Re: Avast stopped after update
« Reply #22 on: November 16, 2008, 08:14:26 AM »
I have already sent in a support ticket however have not heard anything from Alwil yet.

nikolas

  • Guest
Re: Avast stopped after update
« Reply #23 on: November 16, 2008, 10:08:01 AM »
Hi,

Sorry for my poor english.

I have a " similar" problem than Styx with the new version 4.8.1282. I had to desactivate the Network Shield to boot my computer. Elsewhere, I had a boot in safe mode with the last version 4.8.1229. I sent a mail to Ondrej Vlcek (lead program manager, ALWIL Software) so I let you read his different answers :

Nikolas : " I used for many years your program Avast! Free Home Edition without problem. But with this new update, the computer can't reboot and return on the version 4.8.1229. My computer is a PC Vista SP1 with Intel Core2 and Nvidia 8600 GT. I have the same problem than Gary7 on your forum (http://forum.avast.com/index.php?topic=40018.0). I send you the minidump file.
Best regards"

Ondrej Vlcek : "Hi, sorry to hear about the problems.
I'm afraid you'll have to disable Network Shield in order to make it work.
Boot into Safe Mode, go to Add/Remove Programs, avast Antivirus - Change/Remove -> Change. Now untick the box next to "Network Shield", and follow the on-screen instructions.
Thanks"

Nikolas : "Thanks very much for your answer. It works now. Is this problem considered as a new bug ? Because, I'm surprised that only few persons have it on the forum."

Ondrej Vlcek : "It is strange. It is somewhat "bug", but it only happens if the TCP driver cannot be initialized during the startup of aswTdi.sys. Which should never happen, really"

Styx

  • Guest
Re: Avast stopped after update
« Reply #24 on: November 18, 2008, 08:39:53 AM »
Added to my support ticket yet still no response. Uninstall with Clean utility and
re-install does not solve the issue. Strange since Avast ran on this system for
16 months with no issues.

y2jeff

  • Guest
Re: Avast stopped after update
« Reply #25 on: November 18, 2008, 12:31:32 PM »
Added to my support ticket yet still no response. Uninstall with Clean utility and
re-install does not solve the issue. Strange since Avast ran on this system for
16 months with no issues.

Hi Styx, sounds like im having a very similar problem to you. I'm a bit of a tech myself so I dont usually have these problems, but just over the last few days I believe ive been infected with a virus, or a recent Avast! update has caused a file access shitstorm somehow.

For the mods, I have *never* used an AV program apart from avast on this installation of xp professional. Ive uninstalled/reinstalled this program many times, using aswclear.exe and no luck.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:30:32 PM, on 11/18/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Appz\defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
E:\Avast4\aswUpdSv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
E:\Avast4\ashDisp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Appz\DAEMON Tools Lite\daemon.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe
C:\Program Files\NETGEAR\WN121T\wn121t.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Appz\defender\MSASCui.exe
C:\Appz\hijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Appz\BitComet\tools\BitCometBHO_1.2.2.28.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [36X Raid Configurer] C:\WINDOWS\system32\JMRaidSetup.exe boot
O4 - HKLM\..\Run: [avast!] E:\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Appz\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Appz\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe" -onlytray
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: NETGEAR WN121T Smart Wizard.lnk = C:\Program Files\NETGEAR\WN121T\wn121t.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Appz\BitComet\tools\BitCometBHO_1.2.2.28.dll/206 (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-AU/a-UNO1/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1200892964078
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1200958859031
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - E:\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - E:\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - E:\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - E:\Avast4\ashWebSv.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division Software - C:\Appz\Alcohol 120\StarWind\StarWindServiceAE.exe

--
End of file - 6959 bytes

vaclav41

  • Guest
Re: Avast stopped after update
« Reply #26 on: November 18, 2008, 02:19:29 PM »
Hi all,

I have similar problem as described in this thread. After update to Avast Pro 4.8.1282, resident shields sometimes stop. I have XP Pro, SP3, no other AV, standard Windows firewall.

When problem occurs, I use this advice mentioned in FAQs and everything is OK - for some time .... :(

Looking forward to some stable solution

Vaclav

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67241
Re: Avast stopped after update
« Reply #27 on: November 18, 2008, 08:33:56 PM »
no other AV
Even in the past? Or preinstalled (OEM)?

Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
The best things in life are free.

Styx

  • Guest
Re: Avast stopped after update
« Reply #28 on: November 19, 2008, 08:20:58 AM »
New 1290 solved my issues!  ;)