Author Topic: Problems with latest update dep_strFreeString  (Read 13412 times)

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Offline DavidR

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Re: Problems with latest update dep_strFreeString
« Reply #15 on: November 26, 2008, 02:54:17 AM »
The Cnet is currently only avast Home Edition 4.8.1229, so that could account for the differences the avast.com version is 4.8.1290.

So dis you try the clean reinstall exactly as suggested by Tech in the first reply ?

Importantly his step 3 and 4.
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Offline alanrf

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Re: Problems with latest update dep_strFreeString
« Reply #16 on: November 26, 2008, 11:48:29 AM »
Yesterday Vlk said:

Quote
BTW there will be yet another avast program update tonight so you may actually hold fire till tomorrow.

"Tonight" has since moved into a new day at avast central ... did I drop through a time warp or was the update forgotten?

Offline Lisandro

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Re: Problems with latest update dep_strFreeString
« Reply #17 on: November 26, 2008, 12:06:44 PM »
Yesterday Vlk said:
Quote
BTW there will be yet another avast program update tonight so you may actually hold fire till tomorrow.
Not released... yet...
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Offline DavidR

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Re: Problems with latest update dep_strFreeString
« Reply #18 on: November 26, 2008, 03:13:01 PM »
Still not available, perhaps not as simple a fix as first thought, no rush for me, but then I'm not experiencing any problems with 4.8.1290.
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Offline Lisandro

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Re: Problems with latest update dep_strFreeString
« Reply #19 on: November 26, 2008, 03:15:06 PM »
no rush for me, but then I'm not experiencing any problems with 4.8.1290.
Neither for me... just a promise could be broken ;D
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Offline Nicket

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Re: Problems with latest update dep_strFreeString
« Reply #20 on: November 26, 2008, 05:33:10 PM »
My problem is still there. When I try to update the program I get the reply (translated from Swedish) "An error accured when the product configuration was changed."

And when I try to use the Avast Uninstall Utility I get the following message "The Avast! self protection module is enabled. For this reason, the operation cannot be completed."

I cannot start the program at all! I'm stuck... Any idea what to do?!

Offline Lisandro

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Re: Problems with latest update dep_strFreeString
« Reply #21 on: November 26, 2008, 05:59:22 PM »
To temporarily disable the avast self defense module:
1. Right click the 'a' blue icon on system tray.
2. Programs settings > Troubleshooting (tab)
3. Disable self defense module

Uninstall avast, boot, use the uninstall tool, boot, install again.
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Offline DavidR

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Re: Problems with latest update dep_strFreeString
« Reply #22 on: November 26, 2008, 06:07:26 PM »
And when I try to use the Avast Uninstall Utility I get the following message "The Avast! self protection module is enabled. For this reason, the operation cannot be completed."

You should boot into safe mode and run the uninstall utility from there, the error I though the error should have suggested that.

But Techs suggestion would avoid a boot into safe mode.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
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Offline Nicket

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Re: Problems with latest update dep_strFreeString
« Reply #23 on: November 26, 2008, 06:41:13 PM »
As far as I can see uninstalling the program initially must have gone wrong. The startup message I get is the following: "ashDisp.ex Cannot find the start address. Cannot find procedure start address dep_strFreeString in the DLL-file aswCmnOS.dll"

Bah!

Offline Nicket

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Re: Problems with latest update dep_strFreeString
« Reply #24 on: November 26, 2008, 06:48:01 PM »
I don't have an A icon in the tray, and the Avast! program refuses to start in any way.

I tried to start in safe mode, but I don't know if I actually got there. Anyhow I still couldn't start the uninstallation.

Offline DavidR

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Re: Problems with latest update dep_strFreeString
« Reply #25 on: November 26, 2008, 06:58:44 PM »
You would know, because very little is loaded in safe mod including graphics drivers your resolution would be 800x600 and 256 colours, so I think you would know.

avast doesn't start in safe mode which is why we suggest using the uninstall utility from there.

You can check the Task Manager and there should be no avast processes, they begin with ash or asw.

Booting into safe mode http://www.pchell.com/support/safemode.shtml
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Offline Nicket

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Re: Problems with latest update dep_strFreeString
« Reply #26 on: November 26, 2008, 09:31:25 PM »
Thank you! This helped me to get the problems out of the way! ;D

Offline DavidR

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Re: Problems with latest update dep_strFreeString
« Reply #27 on: November 26, 2008, 11:02:05 PM »
You're welcome.
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Offline alanrf

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Re: Problems with latest update dep_strFreeString
« Reply #28 on: November 27, 2008, 10:22:15 AM »
Two days ago Vlk said:

Quote
BTW there will be yet another avast program update tonight so you may actually hold fire till tomorrow.

Hmm ... but why say it will be ... not deliver ... and stay silent?  Surely a "ooops ... not quite yet" might be in order?

Those of us on the western side of the Atlantic (in the United States ...yes I know it is not the whole western side of the Atlantic - sorry Tech) will (most likely) be too busy consuming the remains of many turkeys in the coming day and, full of good will and bonhomie, will probably not pursue this prediction - but I think we will still be looking for a response. 
« Last Edit: November 27, 2008, 10:30:58 AM by alanrf »

Offline Bluesman

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Re: Problems with latest update dep_strFreeString
« Reply #29 on: November 27, 2008, 12:13:06 PM »
Two days ago Vlk said:

Quote
BTW there will be yet another avast program update tonight so you may actually hold fire till tomorrow.

Hmm ... but why say it will be ... not deliver ... and stay silent?  Surely a "ooops ... not quite yet" might be in order?


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