Author Topic: HP Photosmart  (Read 2242 times)

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HP Photosmart
« on: December 04, 2008, 07:19:45 PM »
Hi All,
My HP Photosmart won't scan after I installed Avast.  Advice would be greatly appreciated.  When I attempt to scan, it just hangs up.
Thanks for any help.

Offline DavidR

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Re: HP Photosmart
« Reply #1 on: December 04, 2008, 07:25:22 PM »
Was anything detected on the first scan after installation or subsequent scans ?
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ? 
Check the avast! Log Viewer (right click the avast 'a' icon), Warning section, this contains information on all avast detections. C:\Program Files\Alwil Software\Avast4\ashLogV.exe

Or the C:\Program Files\Alwil Software\Avast4\DATA\report\aswBoot.txt, open with notepad.

If so what action/s did you choose when they were detected ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security