Cancellation of order element 5 order number: 243495395

[writer1123]

Dear Sir:

A couple of days ago I upgraded from home pro for two years.  However, when trying to cut and paste my access key I ran into unsolvable problems for which I could not find in the forums. 

Therefore, I do I go about cancelling this upgrade as I have no use for it if this problem is not corrected.  This is a techncial issue and Would like to speak to a representative about it but no where is a telephone listed.

Kathryn DiStefano

[igor]

I'd suggest to write to sales@avast.com - or, possibly better, contact element 5 customer service.

What is that "unsolvable problem", by the way?

[Lisandro]

See the tutorial:  http://www.avast.com/files/tutorials/insert_key.htm
Please take a look here: http://www.avast.com/eng/faq-invalid-license-number.html

What is the error message?
Is your system date/time correct?
Do you use copy & paste method?
Are you sure you do not include the 'last blank space' in the paragraph while copying & pasting?