I have searched and read through most of the questions and responses posted before on this topic. However I have a few questions that I didn't see an answer to.
First, I'm running Avast Home 4.8.1296.0, which I beleve is the latest version. I started using Avast Home about 6 months ago and have checked for updates daily for the iAVS and program updates over that time. I have always had the searches come up clean in the past up until two days ago when I got a page full of "Suspicious Files Found" partway through the scan. There are well over 100 files in the list, almost all DLL files from Win2000\system32 subdirectories. Under "TYPE" all the files say the same thing..... "Rootkit Hidden File". Whether they are all infected or not, or whether they are all readl W2K files or added infected files, I don't know. This leads to problem #1.
At the bottom of the Suspicios fFiles Found page is Submission area with a checkbox to "Submit the files to ALWIL Software virus lab for further analysis." I checked the box, bu nothing happened. I very much wanted to do that, but there is no interactive button to press saying "Send" or "Submit". There are only two chices in the "Available Actions" section above, to either Delete Now or Ignore, but no button to send the files. So Question #1 is: How do I make the software send the files in for analysis?
Question #2: Since I've had the Sanner and the A/V Database always loaded from bootup on the toolbar for the past 6 months that I've used Avast, how did this rootkit virus get into my PC, if it was being "protected" by the scanner software?
Question #3: When I tried to continue, Avast said I had an active virus in memory and that I needed to reboot my system. I agreed and clicked OK. It then rebooted the system, but hung up early in the boot process with the screen text saying (approximatedly): "Avaist software checking ...... " It added the dots on the screen and then froze. I waited for ten minuts, then left for two hours and came back to see the "Blue Screen of Death" , i.e., the system had creashed. I shut down, restarted, and managed to get booted up without any further problems. I ran AVAST again and got the same Suspicious FIles Found message, reboot, and crash on reboot as the fiest time. So AVAST has NOT clear the virus out, so it's still there in memory apparently.
So what am I to do now? AVAST seems incapable of handling the problem. I can't seem to get the files sent in to be checked, and Avast crashed both times I tried to follwo its advice to fix the problem. If anyone can help I'd really appreciate it.
Thank you very much.
William