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Author Topic: Avast has trouble connecting to server  (Read 2742 times)

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thepops

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Avast has trouble connecting to server
« on: December 20, 2008, 06:30:40 PM »
I keep getting an error that it can't connect to the server to update.  Any ideas? (log file below)  It has worked fine for the past couple of years.  No new antivirus programs have been installed.
thanks
Jim
 20.12.2008 12:24:04 general: Started: 20.12.2008, 12:24:04
20.12.2008 12:24:04 general: Running setup_av_pro-510 (1296)
20.12.2008 12:24:04 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
20.12.2008 12:24:04 system: Memory: 40% load. Phys:621272/1046528K free, Page:1861264/2516792K free, Virt:2069472/2097024K free
20.12.2008 12:24:04 system: Computer WinName: xxxxxx
20.12.2008 12:24:04 system: Windows Net User: xxxxx\xxxxx
20.12.2008 12:24:04 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress  
20.12.2008 12:24:04 general: DldSrc set to inet
20.12.2008 12:24:04 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
20.12.2008 12:24:04 general: Old version: 4cd (1229)
20.12.2008 12:24:04 system: Using temp: C:\DOCUME~1\Jim\LOCALS~1\Temp\_av_proI.tm~a05884 (39910M free)
20.12.2008 12:24:04 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
20.12.2008 12:24:04 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;p)
20.12.2008 12:24:04 system: Computer DnsName: main-PC
20.12.2008 12:24:04 system: Computer Ip Addr: 192.168.1.2
20.12.2008 12:24:04 system: Installed in: C:\Program Files\Alwil Software\Avast4 (39910M free)
20.12.2008 12:24:04 internet: SYNCER: Type: use IE settings
20.12.2008 12:24:04 internet: SYNCER: Auth: another authentication, use WinInet
20.12.2008 12:24:04 package: Part prg_av_pro-510 is installed
20.12.2008 12:24:04 package: Part vps-8120901 is installed
20.12.2008 12:24:04 package: Part news-4b is installed
20.12.2008 12:24:04 package: Part setup_av_pro-510 is installed
20.12.2008 12:24:04 package: Part jrog-76 is installed
20.12.2008 12:24:04 general: Old version: 4cd (1229)
20.12.2008 12:24:04 general: GUID: 704e7e3a-d0b4-494a-8839-a83897e6b30d
20.12.2008 12:24:05 general: Server definition(s) loaded for 'main': 202 (maintenance:0)
20.12.2008 12:24:05 general: SelectCurrent: selected server 'Download914 AVAST Server' from 'main'
20.12.2008 12:24:05 internet: SYNCER: Type: use IE settings
20.12.2008 12:24:05 internet: SYNCER: Auth: another authentication, use WinInet
20.12.2008 12:24:05 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
20.12.2008 12:24:05 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
20.12.2008 12:24:05 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
20.12.2008 12:24:05 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
20.12.2008 12:24:05 general: progress thread start
20.12.2008 12:24:05 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1296;f)
20.12.2008 12:24:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
20.12.2008 12:24:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
20.12.2008 12:24:05 general: InvalidateCurrent: invalidated server 'Download914 AVAST Server' from 'main'
20.12.2008 12:24:05 general: SelectCurrent: selected server 'Download947 AVAST Server' from 'main'
20.12.2008 12:24:05 internet: SYNCER: Type: use IE settings
20.12.2008 12:24:05 internet: SYNCER: Auth: another authentication, use WinInet
20.12.2008 12:24:05 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 1
20.12.2008 12:24:10 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
20.12.2008 12:24:10 general: InvalidateCurrent: invalidated server 'Download947 AVAST Server' from 'main'
20.12.2008 12:24:10 general: SelectCurrent: selected server 'Download964 AVAST Server' from 'main'
20.12.2008 12:24:10 internet: SYNCER: Type: use IE settings
20.12.2008 12:24:10 internet: SYNCER: Auth: another authentication, use WinInet
20.12.2008 12:24:10 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 2
20.12.2008 12:24:12 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
20.12.2008 12:24:12 general: InvalidateCurrent: invalidated server 'Download964 AVAST Server' from 'main'
20.12.2008 12:24:12 general: SelectCurrent: selected server 'Download633 AVAST Server' from 'main'
20.12.2008 12:24:12 internet: SYNCER: Type: use IE settings
20.12.2008 12:24:12 internet: SYNCER: Auth: another authentication, use WinInet
20.12.2008 12:24:12 internet: while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 3
20.12.2008 12:24:14 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
20.12.2008 12:24:14 general: InvalidateCurrent: invalidated server 'Download633 AVAST Server' from 'main'
20.12.2008 12:24:14 general: SelectCurrent: selected server 'Download932 AVAST Server' from 'main'
20.12.2008 12:24:14 internet: SYNCER: Type: use IE settings
20.12.2008 12:24:14 internet: SYNCER: Auth: another authentication, use WinInet
20.12.2008 12:24:34 internet: tried 10 servers to get file 'servers.def.vpu', but failed (0x20000004)
20.12.2008 12:24:34 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\Jim\LOCALS~1\Temp\_av_proI.tm~a05884\onefile, servers.def.vpu, error: 0x20000004
20.12.2008 12:24:34 package: Download servers.def, servers.def.vpu failed with error 0x20000004.
20.12.2008 12:24:34 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
20.12.2008 12:24:34 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
20.12.2008 12:24:34 general: InvalidateCurrent: invalidated server 'Download618 AVAST Server' from 'main'
20.12.2008 12:24:34 general: SelectCurrent: selected server 'Download663 AVAST Server' from 'main'
20.12.2008 12:24:34 internet: SYNCER: Type: use IE settings
20.12.2008 12:24:34 internet: SYNCER: Auth: another authentication, use WinInet
20.12.2008 12:24:34 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
20.12.2008 12:24:53 internet: tried 10 servers to get file 'servers.def', but failed (0x20000004)
20.12.2008 12:24:53 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\Jim\LOCALS~1\Temp\_av_proI.tm~a05884\onefile, servers.def, error: 0x20000004
20.12.2008 12:24:53 package: Tried to download servers.def but failed with error 0x20000004.
20.12.2008 12:24:53 package: LoadAllDefs failed 0x20000004
20.12.2008 12:24:53 general: Err:Cannot connect to download76.avast.com (75.126.38.78:80)
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Offline Lisandro

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Re: Avast has trouble connecting to server
« Reply #1 on: December 20, 2008, 06:44:11 PM »
Something seems to be cheesy in the last avast version that automatic updates start to fail...
Error 0x20000004 means almost nothing for us users...
Do you use a firewall? Which antivirus did you have (a long time ago) in the past?
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Offline DavidR

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Re: Avast has trouble connecting to server
« Reply #2 on: December 20, 2008, 07:30:12 PM »
What is your firewall ?
Does it allow avast.setup internet access ? #
- If it does delete the entry for it and do a manual update, this will force the firewall to ask permission again. 
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