unable to send or receive emails

[marysherkin]

Hello, since installing avast home 4 version 4.8 i cannot send or receive emails using microsoft outlook.
I get the following error: -ERR concurrent connections limit in avast exceeded (pass:0,processes:CCSVCHST.EXE[20])'
If I terminate the email scanning in avast i can send and receive my mail.
Any help would be appreciated

[onlysomeone]

Hi marysherkin!

do or did you use any other security software (antivirus, firewall,...)?
which is your OS?
which version of microsoft outlook? (office 2007, 2003,...)

[DavidR]

Yes marysherkin did as that shows Symantec/Norton installed or remnants still active the culprit is CCSVCHST.EXE[20]

Norton can be harder to remove than a virus.

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT