Scanning

[bear41]

I'm still having the same problem when comes to the scanning the avast for some reason is not recognizing the scan after it is done.It is still stating that it has not been done yet.Why is that and how can it be corrected?I would appreciate anyone's help,also I found this I'm not sure what it means. Thanks Bear41:                  22.04.2004 10:58:29   Kim Williamson   4294869079   Error in aswChestS: chestOpenListLoc Error 3.  
22.04.2004 10:58:29   Kim Williamson   4294869079   Error in aswChestS: chestAddSystemFiles Error 3.  
23.04.2004 15:29:51   é |Ì|   4294883803   Error in aswChestS: chestOpenListLoc Error 3.  
23.04.2004 15:29:51   é |Ì|   4294883803   Error in aswChestS: chestAddSystemFiles Error 3.  
23.04.2004 17:27:43   é |Ì|   4294897411   Error in aswChestS: chestOpenListLoc Error 3.  
23.04.2004 17:27:43   é |Ì|   4294897411   Error in aswChestS: chestAddSystemFiles Error 3.  
25.04.2004 11:12:50   é |Ì|   4294900215   Error in aswChestS: chestOpenListLoc Error 3.  
25.04.2004 11:12:50   é |Ì|   4294900215   Error in aswChestS: chestAddSystemFiles Error 3.  
25.04.2004 17:34:29   é |Ì|   4294893683   Error in aswChestS: chestOpenListLoc Error 3.  
25.04.2004 17:34:29   é |Ì|   4294893683   Error in aswChestS: chestAddSystemFiles Error 3.  

[Lisandro]

bear, of course Alwil team must say something.
I can only make a shot: you seem to have installation troubles because your Chest is not working. Did you try to 'repair' avast installation (through Control Panel > Add/Remove Programs apllet)?

[Vlk]

Doesn't the path to the avast folder contain any non-English characters?

[bear41]

Hi Vlk I don't think there are any other languages  or characters other than English.Where do I look for this?Thanks Bear41

Doesn't the path to the avast folder contain any non-English characters?

[Lisandro]

In the path of the avast folder...

[bear41]

I checked the avast folder,and all I saw was English.How can I fix this problem?I've done all I know to do.I've uninstalled the avast cleaned out the registry and downloaded the avast again,but I'm still having the same problem the log viewer still has the same errors.Where do I go from here?Thanks Bear41

In the path of the avast folder...

[Vlk]

Check the folder <avast>\data\chest.
Is there a file called index.xml?

Is there write access to this folder? (in Explorer - > Properties -> Security).

Thanks
Vlk

[bear41]

Hi Vlk I checked the avast folder and there is a file called index.xml.What do you mean by write access?Thanks Bear41

Check the folder <avast>\data\chest.
Is there a file called index.xml?

Is there write access to this folder? (in Explorer - > Properties -> Security).

Thanks
Vlk

[Lisandro]

Into Windows Explorer go to Tools, Folder Options and on the second tab search the option called 'simple share' (sorry, I'm trying to translate into English). You must 'disable' simple sharing of the folders.

After that, right click that folder and choose 'Permitions' or 'Security' and see if the user (you, your loggin name) has 'write' access to that folder.

Hope this help.

[bear41]

I did as you said to do Technical,but I don't have that if I do I can't find it.I have Windows 98SE.Maybe there is somewhere else to find this?The Chest  still has the same error messages.How do I fix this,also with these errors do I have protection from viruses?Thanks for the help.Hate to be such a pain.Bear41

Into Windows Explorer go to Tools, Folder Options and on the second tab search the option called 'simple share' (sorry, I'm trying to translate into English). You must 'disable' simple sharing of the folders.

After that, right click that folder and choose 'Permitions' or 'Security' and see if the user (you, your loggin name) has 'write' access to that folder.

Hope this help.

[Lisandro]

But I don't have that if I do I can't find it.I have Windows 98SE

Sorry, this feature is only for Windows 2000/XP and NTFS file system  

How do I fix this,also with these errors do I have protection from viruses?

Problems with Chest are not exactly 'un-protection'. You could be protected although without the Chest working properly...
Let's try again: is there any file which is causing this or this behavior occurs for all files (Chest does not work for any file...)?  :'(

[bear41]

As far as I can tell it is not working for any file.What does this mean?How can it be corrected?I'm I protected from viruses if the chest isn't working right?I appreciate the help that you have given me.Thanks Bear41

But I don't have that if I do I can't find it.I have Windows 98SE

Sorry, this feature is only for Windows 2000/XP and NTFS file system  

How do I fix this,also with these errors do I have protection from viruses?

Problems with Chest are not exactly 'un-protection'. You could be protected although without the Chest working properly...
Let's try again: is there any file which is causing this or this behavior occurs for all files (Chest does not work for any file...)?  :'(

:'(

[bear41]

Could someone please help me I don't know if I am covered by the avast  virus protection because the chest is not working correctly.I've unistalled the avast and cleaned out the registry.I downloaded the program again installed it came up with the same error with the chest.What else can I do to fix this or how do I fix this problem?The error code is 3.What does this mean?I'm I protected from viruses if the chest isn't working?I would appreciate any help because this has been going on since I first installed the avast.Thanks Bear41 :'(