Author Topic: Cant get to avast website to register  (Read 4096 times)

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notstoppinglong

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Cant get to avast website to register
« on: January 01, 2009, 07:53:58 PM »
Hi all

just installed avast to see if its better than my current av prog, all done ok, did a boot scan all ok, but now i cant get to the website at all, not to register, or the homepage. ?

any ideas

Offline DavidR

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Re: Cant get to avast website to register
« Reply #1 on: January 01, 2009, 08:30:51 PM »
Is this for all web sites ?

What is your firewall ?
Does it allow ashWebSv.exe internet access ?
- If it does delete the entry for it and reconnect to the internet, this will force the firewall to ask permission again.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.10.6086 (build 23.10.8563.800) UI 1.0.784/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Harry147

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Re: Cant get to avast website to register
« Reply #2 on: January 01, 2009, 08:38:43 PM »
This problem just happened here.
Deleting this file says Cannot delete.Access is denied.

Only Avast website is not loading.

Harry147

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Re: Cant get to avast website to register
« Reply #3 on: January 01, 2009, 08:44:51 PM »
Sorry.I managed to enter the website but only after I disabled Avast antivirus.

Offline DavidR

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Re: Cant get to avast website to register
« Reply #4 on: January 01, 2009, 09:13:42 PM »
If you had to disable avast, it is most likely your firewall blocking avast (or your previous AV or Hosts file hijacked less likely, see below).

You should try Terminating the Web Shield rather than the whole AV.

Answer the questions relating to your firewall and try the suggestions.

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

HOSTS file redirect a common malware tactic to block AV sites making it difficult to remove malware - 127.0.0.1 check your HOSTS file using notepad or a text editor of your choice, C:\WINDOWS\system32\drivers\etc\hosts or do a search for HOSTS to find it if not there. Once open you are looking for entries with avast.com on the line, you may well see other AV sites, post the contents of the hosts file. http://en.wikipedia.org/wiki/Hosts_file
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.10.6086 (build 23.10.8563.800) UI 1.0.784/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Lisandro

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Re: Cant get to avast website to register
« Reply #5 on: January 01, 2009, 11:19:44 PM »
Sorry.I managed to enter the website but only after I disabled Avast antivirus.
Does this happen, I mean, the blocking, with other websites?
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