No email registration key

[Fro Baby]

I have been using Avast home for several years and never had a problem registering or re-registering, but after seven tries I still have not received a key. 2 emails to tech support and no reply. As of 01/01/2009 my registration has expired. Have I screwed up???

[onlysomeone]

did you use the correct e-mail-adress?
probably a different one than it was the first time you registered it?

did you test to recive other e-mails (just to see if your e-mail-account works)?

[Fro Baby]

I used the same email address to sign up here and I tried 7 times with the same email address that I've had for 12 years. this was a re- register.

[onlysomeone]

and your e-mail-account works? can you recieve other e-mails?
only no avast-email with the key come to your account?

[DavidR]

As a temporary measure, try a free email account with Yahoo, this has worked for others in the past, when for some reason the email didn't get through.

Does your ISP uas a spam filter ?
You should receive an email from register @ avast.com (without the spaces) with your registration key ensure that address is whitelisted if your ISP uses a spam filter.

[Fro Baby]

I will try the yahoo address but as I stated this is not the first time I have registered Avast with this email address. both avast email addresses are in my address book and are white listed.

[DavidR]

Yes, but there is no telling if your ISP has introduced a spam filter or that filter has been updated and subsequently blocks avast.com even before it gets to your inbox.