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Author Topic: MY PC HANG THEN BLUE SCREEN  (Read 4901 times)

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MY PC HANG THEN BLUE SCREEN
« on: August 29, 2014, 09:50:45 AM »
When i started my PC running windows 7 it hang at start-up then blue screen then restart again.when i start with safe mode it hang at CLASSPNP.SYS and restarts
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Offline mikaelrask

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Re: MY PC HANG THEN BLUE SCREEN
« Reply #1 on: August 29, 2014, 10:00:39 AM »
hey and welcome to the forum. please follow this guide go to the instruction after if you can't boot your computer and attach a frst log

https://forum.avast.com/index.php?topic=53253.0

a malware expert will help you from there.
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Windows 8.1 amd a10-5700 64 bit
12 GB ram 1 tb hard drive. Avast 18, MBAM

Offline Eddy

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Re: MY PC HANG THEN BLUE SCREEN
« Reply #2 on: August 29, 2014, 12:14:53 PM »
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Re: MY PC HANG THEN BLUE SCREEN
« Reply #3 on: August 29, 2014, 06:24:26 PM »
hello,
OK i scan with FRST and i have attached may it could be some help
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Offline Pondus

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Re: MY PC HANG THEN BLUE SCREEN
« Reply #4 on: August 29, 2014, 06:47:48 PM »
also attach FRST  Additions.txt  log

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Offline essexboy

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Re: MY PC HANG THEN BLUE SCREEN
« Reply #5 on: August 29, 2014, 07:48:41 PM »
From the reatogo desktop select command prompt
At the prompt type the following and enter

chkdsk c: /r

Then try a normal boot
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Re: MY PC HANG THEN BLUE SCREEN
« Reply #6 on: August 30, 2014, 09:40:13 AM »
@essexboy tried that but not working
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Re: MY PC HANG THEN BLUE SCREEN
« Reply #7 on: August 30, 2014, 11:18:18 AM »
Quote from: Pondus on August 29, 2014, 06:47:48 PM
also attach FRST  Additions.txt  log

Could you please try attaching the other logs?  Thank you.
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Offline essexboy

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Re: MY PC HANG THEN BLUE SCREEN
« Reply #8 on: August 30, 2014, 12:49:38 PM »
ATTENTION: Software hive is missing. this is the problem.. 

Could you go to this thread and run the OTLPE boot option https://forum.avast.com/index.php?topic=53253.0  From If you cannot  Boot the computer
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Re: MY PC HANG THEN BLUE SCREEN
« Reply #9 on: August 30, 2014, 01:46:48 PM »
i scan again but can get additions.txt but only frst.txt even after additions txt ticked in frst. here i attached
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Offline essexboy

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Re: MY PC HANG THEN BLUE SCREEN
« Reply #10 on: August 30, 2014, 02:14:48 PM »
Your c drive is not visible... 

From the reatogo desktop select command prompt and type in the following

chkdsk c: /r

If this should fail then I am afraid you are looking at a re-install
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Re: MY PC HANG THEN BLUE SCREEN
« Reply #11 on: August 30, 2014, 02:35:50 PM »
i tried this " chkdsk c: /r" but still not working
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Offline essexboy

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Re: MY PC HANG THEN BLUE SCREEN
« Reply #12 on: August 30, 2014, 04:58:56 PM »
Unfortunately there is nothing I can do.  From the Reatogo desktop are you able to see the files on your C drive.  If so I would suggest you backup what you need and re-install windows
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Re: MY PC HANG THEN BLUE SCREEN
« Reply #13 on: August 31, 2014, 08:38:01 AM »
nope cant see drive c in Reatogo desktop , so remaining option is to reinstall .there is very important data that i need,i think i will wait a few days or weeks maybe somebody will come with something or at least on how to get the data then i can reinstall, thank you so much for your kind help!
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Offline essexboy

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Re: MY PC HANG THEN BLUE SCREEN
« Reply #14 on: August 31, 2014, 01:30:08 PM »
If the drive is not visible then I do not feel you will be able to recover the data
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